1st Shift Loss Prevention Officer
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
You'd be responsible for the day-to-day security and safety operations of a luxury hotel property in Nashville. The role involves continuous monitoring via CCTV and alarm systems, physical patrols of all areas, responding to incidents ranging from guest room access requests to accidents and disturbances, and conducting investigations when needed. You'll also handle the guest-facing side of security—welcoming guests professionally, assisting with accessibility needs, and resolving complaints while maintaining the orderly flow of the property.
The position demands someone physically capable of standing for extended periods, moving quickly when situations require it, and handling tasks like escorting unwelcome persons from the property or responding to emergencies. You'll need to document incidents thoroughly, maintain strict confidentiality of security reports, and follow company protocols precisely. First aid/CPR certification and the ability to read small print and work with computer systems are essential; some states may also require additional security licensing.
This is an entry-level security role—no prior experience or supervisory background is required, though a high school diploma or GED is preferred. It suits someone with a strong attention to detail, the ability to stay calm under pressure, and genuine customer service instincts, since you'll be balancing loss prevention responsibilities with Ritz-Carlton's service standards.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable 1st Shift Loss Prevention Officer postings in Nashville, and analyze any offer before you accept it.
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