General Clerk III - 479847
TeleSolv Consulting
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
This is an ONSITE position based in St. Louis, MO.
**Please Note**
To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.
MUST dress in professional business casual attire.
MUST have a reliable source of transportation.
The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting.
Key Responsibilities
- May greet and check-in applicants.
- Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
- Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
- Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
- Check applicant-supplied information by accessing government databases.
- May need to escort applicants to designated locations
- Provide performance reports.
- Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
- Schedule interview appointments in the Trusted Traveler Programs Internal.
- Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
- Assist the public with membership card activation.
Skills, Knowledge and Expertise
- U.S. Citizen.
- Willing to go through an intense background check
- Active Tier 4 Public Trust, or the ability to obtain and maintain one.
- High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
- Two (2) years of general administrative experience with customer interface.
- Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
- Two (2) years of related undergraduate study may substitute for experience.
About this role
Working with TeleSolv Consulting on a federal contract, you'd provide frontline administrative support for the Trusted Traveler Program at a St. Louis location. The role centers on customer-facing tasks: greeting and checking in applicants, verifying their identity and documents, answering questions about enrollment, scheduling interviews, and assisting with online account creation and application submissions. You'd also access government databases to validate applicant information, compile daily performance reports, and flag any concerns to inspection staff.
This position requires U.S. citizenship and the ability to obtain and maintain a Tier 4 Public Trust clearance, which involves a thorough background investigation. You'll need at least two years of general administrative experience with direct customer contact, plus two years working with Microsoft Office applications. A high school diploma or GED is the minimum education requirement, though two years of related undergraduate study can substitute for work experience. The job is strictly in-office in St. Louis and demands reliability—punctuality for interviews and reliable transportation are non-negotiable, and professional business casual dress is expected.
At $21 per hour, this is a full-time federal support role suited to someone comfortable with detailed administrative work, government processes, and consistent public interaction. It's a solid entry point into federal contracting if you meet the clearance requirements and have the customer service background the position calls for.
This role's local market on JobMinglr
Pay for this role
$21 per year
That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.