Account Operations Specialist
MegaCorp Logistics
$17 / hour
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Ranked as a top 30 brokerage company and in the top 100 of all Logistics Companies in the US, MegaCorp Logistics is a fast-growing third-party logistics company. We are seeking highly creative and motivated individuals who are committed to finding successful answers to our clients' needs. Our team represents decades of experience in the 3PL industry and we are looking to add more talent to our team. We offer our employees a competitive benefits package that includes unlimited earning potential, medical/dental/vision benefits, matching 401(k) Plan, paid time off, and many more perks in a fun high-energy environment. We have our employee’s best interest at heart and know you are not simply a number. We want you to thrive in a positive work environment so we give you the tools for success.
POSITION SUMMARY:
- Develops account management skills by assisting Account Manager in managing his/her business.
ESSENTIAL FUNCTIONS:
- Assisting Account Manager in servicing his/her business, including but not limited to development of the following:
- Relationships with carriers and skills in evaluating and selecting carriers.
- Skills in negotiating carrier rates.
- Skills in scheduling and servicing loads and handling fiduciary responsibilities.
- Skills in use of company’s HERO software.
- Develops and maintains excellent relationships with primary and secondary carriers for contracted freight moves.
- Analyze past carrier performance, schedules, cost and availability of appropriate equipment in selecting carrier for each load.
- Act as a liaison between clients, carriers, shippers and receivers.
- Negotiates constantly changing carrier rates for the spot market and to evaluate potential fixed-rate contracts.
- Evaluates carrier performance, including safety and insurance coverage, and make future carrier selections accordingly.
- Monitors progress of loads; maintain awareness of potential in-transit issues, such as weather problems, and take action in advance where possible to ensure timely delivery while managing costs.
- Analyze and resolve in-transit issues, taking client satisfaction and costs into consideration in determining best solution; consults with client and recommends solution as appropriate.
- Ensures all fiduciary responsibilities are met and that all fees and costs are documented for each load.
- Resolve client claims and receivables issues.
- Accurately enter and maintain up-to-date information in company software.
- Other duties as required.
EDUCATION AND EXPERIENCE:
- High school diploma or GED required; Bachelor’s degree preferred
- 1+ years Freight brokerage or logistics experience preferred
COMPETENCIES:
- Excellent customer service skills.
- Strong written/verbal communication skills and attention to detail.
- Able to multi-task and enjoys a fast-paced environment.
- Entrepreneurial, self-motivated, self-starter.
- Ability to learn quickly, analyze situations and make decisions which support the ongoing success of MegaCorp.
MegaCorp Logistics, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact the HR Department at
(910) 332-0820 ext. 1030
Benefits
- health insurance
- 401(k)
- paid time off
About this role
MegaCorp Logistics, a top-30 US brokerage and top-100 logistics company, is looking for an Account Operations Specialist to support Account Managers in Charleston. You'll work in-office in a fast-paced environment, learning the core operations of freight brokerage while handling real client and carrier relationships. The role involves carrier selection and rate negotiation, load scheduling, monitoring shipments for potential issues, and resolving problems that arise in transit. You'll also manage the administrative side—tracking costs, documenting fees, handling claims, and maintaining accurate records in the company's HERO software system.
This position suits someone with at least a year of freight brokerage or logistics experience who thrives on variety and problem-solving under pressure. You need strong communication skills, attention to detail, and the ability to juggle multiple tasks while staying organized. The work requires judgment calls—deciding which carrier fits each load, negotiating rates in a volatile spot market, and balancing client satisfaction against cost when issues occur. If you're self-motivated, quick to learn, and comfortable with a high-energy environment, this is a hands-on entry point into account management.
The role is full-time, hourly at $17.30 per hour plus commission, with benefits including medical/dental/vision coverage, a 401(k) match, and paid time off. A high school diploma or GED is required; a bachelor's degree is preferred.
This role's local market on JobMinglr
Pay for this role
$17 per hour
That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.