Customer Experience Specialist at Sugarmont Apartments & Townhomes
Cottonwood Residential
Salary undisclosed
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Description
Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Sugarmont Apartments.
In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours.
As a Customer Experience Specialist you:
- Put your upbeat attitude, communication skills, and creativity into action.
- Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
- Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
- Answer all phone calls to the property and take detailed notes and information.
- Ensure apartments are ready to show daily and for upcoming move-ins.
- Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
- Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
- Assist in planning community events and social media marketing.
- Organize package room daily as packages are delivered.
- Maintain community-related communications and vendor relationships.
- Begin to kick start your career with room to grow into future management positions.
Compensation & Benefits
- Competitive base pay and quarterly bonus structure!
- Full health, vision, dental, life, and disability benefits - available within 1-30 days!
- Generous 401k and HSA Company match!
- Paid time off – eligible for 3 weeks (120 hours) in 1st year!
- 10.5 paid holidays!
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!
Benefits
- 401(k)
- paid time off
- flexible schedule
About this role
Sugarmont Apartments is looking for someone to be the primary point of contact for both prospective renters and current residents—greeting visitors in person, responding to inquiries across phone, email, and text, and ensuring the community makes a strong first impression. You'll handle the practical side of leasing operations too: preparing apartments for tours and move-ins, maintaining the package room, walking the property to uphold quality standards, and supporting community events and social media efforts. This role offers a genuine entry point into residential management, with room to advance into leadership positions.
The position requires flexibility, including weekend and evening availability, and thrives on genuine people skills—an upbeat demeanor, clear communication, and a knack for problem-solving matter more than prior experience. You'll need to learn pricing, floor plans, and lease details quickly so you can answer prospect questions confidently, while also building relationships with residents and vendors. Cottonwood Residential backs this full-time role with competitive pay plus quarterly bonuses, comprehensive health and retirement benefits starting within your first month, and three weeks of paid time off in year one.
How this employer is doing
solid
- Expanding
In the news
Cottonwood Residential Expands Use of Spectrum Community Solutions, Broadband Communities
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Experience Specialist at Sugarmont Apartments & Townhomes postings in Salt Lake City, and analyze any offer before you accept it.
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