Guest Arrival Expert
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Guest Arrival Expert role at The Ritz-Carlton's Atlanta property centers on shaping how guests experience the hotel from the moment they walk through the door—and how they remember it when they leave. You'll handle a mix of operational tasks, guest requests, check-in and check-out logistics, and local area information, all while moving fluidly through the hotel space. The work is hands-on and physical; you'll be on your feet regularly, moving items up to 50 pounds independently and heavier objects with assistance.
Success in this role depends on attention to detail, initiative, and genuine hospitality. You'll need to follow procedures and policies consistently, maintain professional appearance and communication, and handle guest interactions with discretion. The position requires a high school diploma or equivalent but no prior hotel or supervisory experience—this is an entry point into hospitality at a luxury brand. The full-time, in-office arrangement means you'll be present and visible throughout your shifts, contributing directly to the first and last impressions guests take away from their stay.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Arrival Expert postings in Atlanta, and analyze any offer before you accept it.
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