Senior Customer Quality Manager
Onsemi
$169,505 - $287,500 / year
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Description
- Be the key customer interface to manage customers' quality requirements and develop customer relationships.
- Lead customer quality improvement programs for customer KPI improvement (customer KPIs customer quality card, Customer scorecards via QBRs)
- Lead cross functional problem-solving activities and 8D and improve 5D cycle time by driving cross-functional global 8D teams to ensure expedient resolution of customer quality issues from initiation to closure.
- Improve Customer trust factors by listening & reviewing customer voice of concern, reconcile customer Issues & hot items & setting up clear strategies to improve them towards customer satisfaction.
- Solid Semiconductor/Automotive Quality/Engineering background
- Review of Customer Quality requirements and improving overall CQE KPIs
- Be a SME and drive closure of all quality-related issues, RMAs, and customer requests ensuring key stakeholders are informed on major customer quality topics.
- Handle semiconductor/automotive customer field returns/8D/FA cases, and audit support.
- Establish and maintain a healthy customer relationship to increase customer satisfaction and conduct periodic feedback from customers.
- Ability to describe faults, manage analysis processes, and set up corrective actions with cross-functional teams.
- Provide timely containment of customer escalations based on risk assessment and preliminary FA analysis.
- Follow up and collaborate with customers to resolve issues, and timely report issues and handle emergency cases independently.
- Summarize customer quality issues and take ownership of resolution in the assigned areas by promoting customer dashboard, customer pulse and customer score card techniques.
- Act as a host for customer quality audits and conduct/support successful audits and closure of post audit improvement/action items.
- Able to handle customer PCN (Product Change Notices) in a timely manner without impacting on customer quality, form fit and functioning of the device.
- Willing to travel both domestically and internationally.
Qualifications
- Bachelor’s/Masters/PHD in Engineering, Semiconductor/Quality, Electrical, Electronics, Mechanical Engineering, or relevant field with customer-facing skills and experiences.
- 10+ years in a comparable role for semiconductor quality, customer quality, automotive quality, product quality, quality management systems, PCN management, reliability engineering, failure analysis, product & test engineering or production quality control in the semiconductor industry.
- Background in customer-facing roles especially in semiconductor/automotive Industry and strategic leadership
- Hands-on skills in Quality tools and methodologies i.e. Is/Is-Not, Fault Tree Analysis, Fishbone, 5-why, 8D, statistics and structured problem-solving techniques.
- Strong technical problem solving and hands-on skills in quality tools and methodologies, especially Medical and/or automotive, e.g. APQP, ZVEI, AEC, VDA, PPAP, etc.
- In-depth knowledge of semiconductor device & package fails mechanisms/symptoms.
- Excellent ability to manage both internal and external dynamic environments and circumstances through influence and negotiation skills to respond to challenging information and situations.
- Excellent communication, technical writing and presentation skills.
- Candidate should have a solid quality / engineering background, along with good teamwork and communication skills across worldwide time zones.
onsemi is excited to share the base salary range for this position is $169,505.00 to $287,500.00 exclusive of fringe benefits or potential bonuses. The final pay rate for the successful candidate will depend on geographic location, skills, education, experience, and/or consideration of internal equity of our current team members. We also offer a competitive benefits package. https://www.onsemi.com/site/pdf/Benefits-Summary-USA.pdf
More details about our company benefits can be found here:
Benefits
- stock options
About this role
Onsemi is seeking a Senior Customer Quality Manager to serve as the primary quality liaison between the company and its semiconductor and automotive customers. You would own the full lifecycle of customer quality issues—from initial escalation through resolution—leading cross-functional global teams through structured problem-solving methodologies like 8D and 5-why analysis. The role balances strategic relationship management with hands-on technical work, including failure analysis, audit support, product change notice handling, and regular business reviews to track customer KPIs and satisfaction metrics.
This position requires at least 10 years of semiconductor or automotive quality experience, with demonstrated expertise in quality tools, failure analysis, and industry standards such as APQP, AEC-Q, and PPAP. You should have a strong engineering background (bachelor's degree minimum), deep knowledge of semiconductor failure mechanisms, and proven ability to influence cross-functional teams across global time zones. Automotive or medical device quality experience is particularly valued, as is hands-on familiarity with customer audit processes and PCN management.
The role is based in San Jose and requires in-office presence, with willingness to travel domestically and internationally. It suits someone who thrives as a technical expert and customer advocate simultaneously—someone comfortable with both detailed failure analysis and high-level relationship building. The salary range is $169,505 to $287,500, with final compensation dependent on location, experience, and qualifications.
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Pay for this role
$169,505 to $287,500 per year
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