Guest Experience Specialist
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
About this role
At The Ritz-Carlton's San Diego property, this role moves well beyond a traditional front desk position. Guest Experience Specialists own the guest journey across the hotel's main areas, handling everything from check-in and operational logistics to meal delivery, local recommendations, and special requests. You'll work with genuine autonomy to identify what guests need and act on it—whether that's processing paperwork, solving problems on the spot, or simply making a transaction feel like part of a memorable stay.
The work is physical and fast-paced. You'll be on your feet most of the shift, moving through the hotel, lifting items up to 25 pounds, and managing multiple tasks at once. The role demands attention to detail around company policies, guest confidentiality, and professional presentation, but rewards initiative and a genuine "guest first" mindset. No prior hotel experience is required, though you'll need a high school diploma or equivalent and the stamina to handle a demanding environment with composure.
This position suits someone who enjoys direct guest interaction, thrives on variety, and wants to make a tangible difference in how people experience their stay. If you're organized, adaptable, and energized by fast-paced hospitality work, this full-time in-office role offers a solid entry point into luxury hotel operations.
Typical pay for this role
$40,000
Typical range: $20,000 to $40,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Experience Specialist postings in San Diego, and analyze any offer before you accept it.
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