Rental Agent
Indie Campers
$16 / hour
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Description
ABOUT US
Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs.
As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results.
The Rental Service Agent is a dual-focused role:
- Customer Experience Champion for rentals
- Sales Specialist for RV purchase demos and conversions
This position is crucial to ensuring customers leave satisfied, whether they are beginning a rental journey or purchasing their future RV.
THE ROLE
The Rental Agent executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role combining service, product presentation, operational execution, and follow-up sales management. Across rentals and sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers’ high standards.
WHAT WILL YOU WORK ON?
- Customer Service & Operations: Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy.
- Sales Demonstrations & Customer Engagement: Prepare and perform RV demos, showcasing features, specs, and customer-specific needs. Ensure smooth handovers and all documentation is in order.
- Sales Conversion & Lead Management: Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets.
- Product Knowledge & Technical Support: Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.). Troubleshoot and escalate issues as needed.
- Cleaning & Support: Clean and prepare campervans before every check in and make sure they are always maintained in top condition.
WHO ARE WE LOOKING FOR?
- Must have: 1-3 years in customer service, sales, hospitality, rental, or automotive environments.
- Must have: Strong communication and customer engagement skills.
- Must have: Ability to understand and explain technical RV/vehicle systems.
- Must have: Hands-on, adaptable, solution-oriented under pressure.
- Proficiency using Nice to have: CRM tools, Must have: rental systems, or nice to have: digital sales software.
- Must have: Organised, detail-focused, and proactive in managing leads or customers.
- Must have: Driving License (Category B) required.
- Must have: English
PHYSICAL AND OPERATIONAL REQUIREMENTS
- Must Have: Able to stand, walk, and move around the depot for extended periods throughout the day.
- Must have: Able to lift or carry light to moderate items (10–15 kg).
- Must have: Comfortable working outdoors in varying weather conditions.
- Must have: Flexible to work weekends, holidays, and peak-season schedules.
- Must have: Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism.
THE INDIE COMMITMENT!
- Competitive compensation and commission opportunities.
- Training in sales, product knowledge, customer service, and RV technical systems.
- Career growth across Rental, Sales, Operations, or Servicing.
- Travel benefits and access to the Indie Campers rental fleet.
- Dynamic and multicultural working environment.
- A base pay of $15.50 per hour + unlimited commissions
- 11 days of PTO per year
- Medical benefits
Are you Ready to Go Indie?
Benefits
- paid time off
About this role
Indie Campers is hiring a Rental Agent in Atlanta to manage both the rental side of their campervan business and drive RV sales conversions. You'll spend your days handling check-ins and check-outs, conducting RV demonstrations, troubleshooting technical systems, and converting rental customers into buyers. The role demands someone equally comfortable with service recovery and sales closing—you're the frontline representative responsible for turning every customer interaction into a reflection of Indie Campers' standards.
The ideal candidate has one to three years in customer service, sales, hospitality, rental, or automotive work, with strong communication skills and the ability to explain technical vehicle systems clearly. You'll need a valid driver's license, hands-on problem-solving ability under pressure, and comfort with physical demands: standing for extended periods, lifting light to moderate items, working outdoors in all weather, and managing customers in varying emotional states. CRM and rental system experience is a plus. The position requires flexibility for weekends, holidays, and peak seasons.
Compensation is $15.50 per hour plus unlimited commission, with 11 days of PTO, medical benefits, training in sales and technical systems, and access to Indie Campers' rental fleet. There's stated potential for career growth across rental, sales, operations, or servicing roles within the company.
How this employer is doing
solid
- Expanding
- Recent Acquisition
- Recently Raised Funding
Typical pay for this role
$20,000
Typical range: $20,000 to $40,000
In the news
Global Experiential Travel Brand Indie Campers Expands to Orlando, Orlando Economic Partnership
This role's local market on JobMinglr
Pay for this role
$16 per hour
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