Customer Care Representative- National
ASC Engineered Solutions
Salary undisclosed
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Description
We are currently looking to fill this spot on our National Team. If you work in Romeoville, this schedule would be Monday through Friday, 8:00am- 5:00pm.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
- Assist customers with product and service-related questions, technical issues, and account management.
- Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM.
- Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
- Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform
- Identify opportunities for process improvements to enhance the overall customer experience.
- Stay up to date on product/service offerings policies, and procedures.
- Accurately document customer interactions and transactions in ASC’s CRM system.
- Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
- Monitor KPI’s in the PowerBi Dashboards to ensure best-in-class service.
- Other duties as assigned
Skills, Knowledge and Expertise
- Bachelor's degree or equivalent work experience in a B2B Customer Service role.
- Excellent communication skills (verbal and written) with ability to handle conflict resolution.
- Strong problem-solving abilities with a customer-focused mindset.
- Ability to remain calm and composed under pressure.
- Proficiency working in a ERP. CRM experience is a plus.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
About this role
ASC Engineered Solutions is looking for a Customer Care Representative to serve as the main contact point for their national customer base, handling inquiries and issues across phone, email, and live chat. You'd work hybrid from their Romeoville distribution center on a standard Monday-Friday schedule, supporting both customers and the outside sales team by resolving complaints, processing RMAs and RFQs, and managing account details in their ERP and CRM systems. The role requires you to balance responsiveness with accuracy—first-contact resolution matters, but so does careful documentation and cross-functional collaboration when issues need escalation.
This position suits someone with B2B customer service experience who can stay composed under pressure while managing competing priorities. You'll need solid communication skills, ERP proficiency, and a genuine problem-solving approach; CRM experience is valued but not required. The work involves both customer-facing support and backend administrative tasks, so comfort with systems and data entry is important alongside interpersonal skills. The salary range is $20–$34 per hour depending on experience.
This role's local market on JobMinglr
Pay for this role
$20 to $34 per year
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