Customer Care Representative- Central
ASC Engineered Solutions
Salary undisclosed
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Description
We are currently looking to fill this spot in our Central Region. If you work in Romeoville, this schedule would be Monday through Friday, 8am-5pm
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
- Assist customers with product and service-related questions, technical issues, and account management.
- Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM.
- Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
- Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform
- Identify opportunities for process improvements to enhance the overall customer experience.
- Stay up to date on product/service offerings policies, and procedures.
- Accurately document customer interactions and transactions in ASC’s CRM system.
- Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
- Monitor KPI’s in the PowerBi Dashboards to ensure best-in-class service.
- Other duties as assigned
Skills, Knowledge and Expertise
- Bachelor's degree or equivalent work experience in a B2B Customer Service role.
- Excellent communication skills (verbal and written) with ability to handle conflict resolution.
- Strong problem-solving abilities with a customer-focused mindset.
- Ability to remain calm and composed under pressure.
- Proficiency working in a ERP. CRM experience is a plus.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
About this role
ASC Engineered Solutions is hiring a Customer Care Representative for their Central Region distribution center to serve as the main contact point between customers and the company's outside sales team. You'd handle inquiries across phone, email, and chat, working to resolve issues on first contact while managing account-related tasks like RMAs, credits, and RFQs in the company's ERP and CRM systems. The role requires balancing responsiveness with accuracy—documenting interactions carefully, processing requests efficiently, and escalating complex problems when needed.
This position suits someone with B2B customer service experience who can stay composed under pressure while managing multiple priorities. You'll need solid communication skills, comfort with ERP systems, and a genuine problem-solving approach. The job also involves some process improvement thinking and performance monitoring through dashboards. Based in Romeoville, the role is hybrid with standard Monday-to-Friday, 8am-5pm hours. A bachelor's degree or equivalent customer service background is required; CRM experience is a bonus.
This role's local market on JobMinglr
Pay for this role
$20 to $34 per year
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