Data Center Business Operations Manager

Who You Are

The Data Center Business Operations Manager is responsible for building, implementing, and continuously improving the operating frameworks, processes, and services that enable the business to operate consistently and effectively across locations and functions. This role owns the development of enterprise-level business operations standards, including processes, procedures, governance, taxonomy, naming conventions, documentation standards, tools, and operating expectations that teams use across the organization. The Business Operations Manager partners closely with Finance, Procurement, Legal, HR, IT, and other corporate functions to translate company requirements into practical processes that meet the needs of the business and can be effectively implemented at the site and functional level.

The Business Operations Manager also leads the development and management of Workplace Services programs that require consistency and coordination across the organization, including vehicle fleet, uniforms, transportation services, culinary programs, and other shared operational services. The Business Operations Manager establishes the program strategy, standards, processes, and expectations, while onsite Program Managers and local teams are responsible for implementing and managing those programs at the site level.

This role requires someone who can move fluidly between strategy and execution: designing scalable enterprise processes, partnering with corporate functions, building operational programs, and ensuring those programs can be successfully implemented in the field.

What You’ll Do

Business Operations & Enterprise Standards

• Design, implement, and continuously improve enterprise-level business operations processes, procedures, workflows, governance standards, templates, tools, and operating expectations.
• Establish and maintain consistent standards for how information is organized and managed, including taxonomy, naming conventions, documentation standards, project structures, reporting conventions, and other common ways of working.
• Develop scalable frameworks and playbooks that teams can use to execute work consistently across departments, projects, and locations.
• Identify recurring friction, process gaps, unclear ownership, inefficient handoffs, and inconsistencies across the business and implement scalable solutions.
• Monitor adoption and effectiveness of business operations processes and standards, identifying gaps and driving continuous improvement as business needs evolve.

Cross-Functional Process & Project Support

• Partner closely with Finance, Procurement, Legal, HR, IT, and other corporate functions to translate company-wide requirements into practical processes that appropriately support the needs of the business.
• Partner with Finance and Procurement on the development and rollout of processes related to budgeting, forecasting, purchasing, vendor management, financial controls, and other requirements.
• Support Legal with project management and cross-functional coordination for initiatives requiring structured planning, ownership, milestones, dependencies, and follow-through.

Workplace Services Programs

• Build and oversee enterprise Workplace Services programs that support consistent, efficient operations across locations.
• Establish the strategy, standards, processes, service expectations, and governance for programs such as vehicle fleet, uniforms, transportation services, culinary services, onsite office space and other shared workplace or operational services.
• Partner with Procurement, Finance, Legal, and other stakeholders to establish appropriate vendor strategies, contracts, budgets, controls, and service-level expectations for Workplace Services programs.
• Develop enterprise playbooks and implementation standards for Workplace Services programs, providing clear direction to onsite Program Managers and local teams responsible for execution.
• Monitor program performance, service quality, cost, compliance, and business needs across locations and continuously improve programs as the organization evolves.
• Identify opportunities to standardize services, improve the employee experience, reduce operational friction, create efficiencies, and appropriately leverage enterprise scale.

Standards & Governance

• Establish enterprise program management standards, methodologies, tools, templates, and expectations that the team can apply across the organization.
• Develop and maintain standards for work management systems, ensuring information is structured consistently and provides meaningful visibility across projects, departments, and locations.
• Partner with PMO to establish appropriate reporting standards, dashboards, KPIs, portfolio reporting, and operating reviews to provide visibility into business priorities, execution, risks, dependencies, and capacity.Establish effective meeting, communication, and operating rhythms, including portfolio reviews, leadership updates, cross-functional operating reviews, and escalation mechanisms.
• Establish priorities, expectations, and operating standards for regional Program Managers and ensure their work aligns with broader business priorities and enterprise operating practices.
• Provide coaching, guidance, and development to regional Program Managers while creating accountability for execution and results.
• Ensure regional Program Managers effectively support sites within their respective regions by coordinating cross-functional initiatives, resolving operational issues, implementing enterprise programs, and maintaining visibility into local priorities, risks, and dependencies.
• Partner with site and functional leaders to ensure regional Program Manager resources are deployed against the highest-priority business needs.

What We’re Looking For

• 6+ years of experience in business operations, strategy and operations, program management, PMO operations, workplace operations, or a similar cross-functional role.
• Demonstrated experience designing and implementing scalable operating processes across multiple teams, functions, or locations rather than simply administering existing processes.
• Experience developing enterprise standards, operating procedures, governance frameworks, playbooks, taxonomies, documentation standards, and common ways of working.
• Strong understanding of how business operations interact with Finance, Procurement, Legal, HR, IT, and other corporate support functions.
• Experience translating corporate policies, controls, and functional requirements into practical operating processes that meet the needs of the business.
• Experience building or managing shared operational or Workplace Services programs, such as fleet, transportation, food and beverage/culinary, uniforms, facilities-related services, or other enterprise services.
• Strong program and project management capabilities, with experience establishing governance, accountability, reporting, and operating rhythms across complex organizations.
• Experience with portfolio reporting, KPI development, dashboards, process documentation, and project/work management platforms.
• Strong process-improvement mindset with the ability to identify root causes, simplify workflows, standardize where appropriate, and drive adoption of new ways of working.
• Ability to influence and create accountability across teams without direct reporting authority.
• Strong analytical, organizational, and communication skills with the ability to translate complex requirements into clear, executable processes.
• Comfortable operating at both the strategic and detailed execution levels—able to design enterprise operating models and programs while remaining close enough to execution to ensure they work in practice.
• PMP or equivalent project/program management certification preferred.

The base salary ranges included below will be commensurate with candidate experience, expertise and local market. Final offer amounts are determined by multiple factors, including candidate experience and expertise. At Galaxy, we maintain a total compensation philosophy which consists of a competitive base salary, annual bonus, and equity incentives.

What We Offer (US):

• Competitive base salary and discretionary bonus
• Hybrid/Flexible Working Arrangements 
• Flexible Time Off (paid)
• 3% 401(k) company contribution
• Company-paid health and protective benefits for employees, partners, and other dependents
• Generous paid Parental Leave
• Competitive family planning benefits for US employees 
• Opportunities to learn about the Crypto industry
• Smart, entrepreneurial, and fun colleagues
• Free daily snacks and weekly breakfasts/lunches 
• Employee Resource Groups
• Free coaching and counseling sessions through Headspace

*Benefits may vary depending on location.

Apply now and join us as we grow the economy that runs on code.