IT Field Engineer I - Portland, Oregon
Vc3
Salary undisclosed
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Description
Go Beyond | Own It | Be Curious| Serve as One
Key Responsibilities
- Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator
- Install and set up new computer hardware, software and peripherals
- Troubleshoot and resolve onsite issues related to workstations and printers
- Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix
- Educate and guide VC3 clients on technical standards and best practices
- Identify recurring issues and initiate problem tickets for them
- Make recommendations to the VC3 team for improvements of supported hardware and software
- Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
- Participate in the on-call rotation (1 week every 3-4 months)
- Additional duties as assigned
Skills, Knowledge and Expertise
- Full-time access to a vehicle, a valid driver's license, and no driving restrictions. Business class insurance for the vehicle if residing in Canada
- 2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3
- 2 years experience managing: Windows Client Operating Sytems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS
- Go Beyond – you take that extra step to create moments that are unexpected but appreciated.
- Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
- Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.
- Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.
Benefits
- Flexibility– We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
- Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.
- Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
- People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
- Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.
Want to know more about what it's like to be a Field Engineer? Take a look here!
Benefits
- Flexibility– We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life. Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered. Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility. People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve. Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way. Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted. Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed! Want to know more about what it's like to be a Field Engineer? Take a look here!
About this role
VC3 serves hundreds of municipalities and organizations across the US and Canada, and this role puts you on the front lines of that mission. As an IT Field Engineer I, you'll drive to client sites to install hardware, troubleshoot workstations and printers, and resolve connectivity issues involving networks, VPNs, and remote access technologies. You'll be the technical expert clients interact with directly, responsible for clear communication, accurate documentation, and educating clients on best practices while flagging recurring problems for the broader team to address.
The position requires a valid driver's license, reliable vehicle, and genuine comfort working onsite at customer locations on a hybrid basis. You'll need two years of hands-on experience with Windows client operating systems, Microsoft/Office 365, security tools, and core networking concepts like TCP/IP, DHCP, and DNS—or one year in a VC3 Service Technician role. You'll also participate in an on-call rotation roughly once every three to four months. This is a full-time role suited to someone who takes ownership of problems, stays curious about improving systems, and thrives in a collaborative environment where your technical decisions directly impact client success.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable IT Field Engineer I - Portland, Oregon postings in Portland, and analyze any offer before you accept it.
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