Server AM
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
At The Ritz-Carlton's Phoenix lounge, you'd be responsible for the full service experience—delivering food and beverages, managing table setups for different event types, and handling the operational details that keep service running smoothly. This means communicating constantly with the kitchen about orders, special requests, allergies, and timing; recording transactions in the MICROS system; and checking in with guests throughout their meal to ensure satisfaction. You'd also manage the closing routine, from restocking to processing payments.
The role demands strong attention to detail and physical stamina. You'll be on your feet for entire shifts, moving between tables, lifting items up to 25 pounds regularly, and navigating the lounge's layout including stairs and service areas. You need to read menus and checks carefully, anticipate guest needs, and handle the interpersonal side of service—welcoming guests warmly, answering menu questions, and addressing concerns with professionalism and genuine care.
The position prefers at least a year of prior server or hospitality experience and a high school diploma, though no supervisory background is required. If you thrive in a fast-paced, guest-focused environment where precision, teamwork, and service excellence matter, this full-time role offers the chance to work within Ritz-Carlton's established standards and culture.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Server AM postings in Phoenix, and analyze any offer before you accept it.
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