Driver Success Manager ( Fleet Manager)

AFC Logistics

Salary undisclosed

Gary, INContractOn-siteIntermediate

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Description

Driver Success Manager Gary, IN (In office) | $60K to $74K base

About AFC

At AFC, you're a name, not a number. We're a family-owned, women-owned transportation and logistics company headquartered in Tampa, FL, moving freight nationwide through our asset and brokerage operations. We're growing fast and building our own AI-powered operating platform, not just buying tools. We promote from within, and our leadership knows your name. If you want to build something, not just fill a seat, you'll fit in here.

The role

You'll be the go-to contact for a group of AFC's independent-contractor driver partners, from their first dispatch onward. You'll report to the Director of Driver Success & Retention. Success means every driver gets a same-day callback, a real answer, and a reason to stay.

What you'll do

Own the relationship with your driver portfolio and return every call the same business day
Run documented 30/60/90-day check-ins with new drivers
Take driver concerns from the first call to resolution and keep drivers updated
Coordinate home-time requests with Dispatch
Explain settlement status and route disputes to the right specialist
Spot at-risk drivers early and lead retention conversations

What you bring

2+ years in a driver-facing, customer success, or account management role
Calm, clear phone skills, including difficult conversations
Follow-through that closes every loop
Comfort working across multiple systems and keeping accurate notes

Nice to have

Experience with independent-contractor (1099) driver programs
McLeod, Samsara, or similar TMS/telematics tools
Working knowledge of settlements or HOS

What you get

Competitive base pay of $60K to $74K
Medical, dental, vision, and 401(k), with coverage starting the first of the month after 60 days
80 hours of PTO per year
Weekly pay
A clear path to grow, with leaders who know your name

Where you'll work

Gary, IN terminal. 5 days in office.

Our process

A phone screen with People & Talent, a short Predictive Index assessment, an interview with the hiring manager, and a final conversation with leadership.

AFC Transport is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available for qualified individuals with disabilities. This description is not a contract of employment; employment with AFC is at-will. Duties may change based on business needs.

Benefits

health insurance
401(k)
paid time off

About this role

AFC Logistics is seeking a Driver Success Manager to oversee fleet performance and driver operations from their Gary, Indiana office. You'll serve as the central hub connecting drivers, dispatch, safety, and maintenance—responsible for building relationships with your team, monitoring performance against revenue and safety metrics, optimizing routes with dispatch, and ensuring DOT compliance. The role demands someone who can solve problems quickly, coach drivers effectively, and balance competing priorities of profitability, safety, and customer service in a fast-paced environment.

This position suits experienced logistics or fleet managers who are comfortable with hands-on leadership and thrive on direct communication. You'll need strong coaching skills to build trust with drivers, the ability to troubleshoot operational issues in real time, and a mindset that treats driver satisfaction as central to business success. AFC Transport offers competitive base compensation plus incentives, standard benefits including health, dental, vision, 401(k), and paid time off, along with growth opportunities within a family-owned company that emphasizes driver-first values.

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Pay for this role

The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Driver Success Manager ( Fleet Manager) postings in Gary, and analyze any offer before you accept it.

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