IT Service Desk Analyst (Contract)
Cargurus
$26 - $33 / hour
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role Overview
CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams in the U.S. and overseas. The ability to be creative and have the initiative to improve processes will be a major part of your success. Your audience will be wildly multifaceted from C level executives, to engineers, to our sales team. One’s ability to collaborate and work efficiently is central to the IT Team’s focus and success. You will be hybrid out of our office on 1001 Boylston Street in Boston, MA.
What You'll Do
- Provide Tier 1 technical support to employees both in person and remotely
- Identify, investigate, and resolve a range of technical issues affecting business systems by exceeding target SLAs (Service Level Agreements)
- Process onboarding and off boarding of employees, including account configuration, initial laptop setups, and delivering IT Onboarding training sessions
- Support on site meetings and events
- Author and maintain internal documentation
- Escalate issues where appropriate and follow up to ensure resolution
- Maintain high Customer Satisfaction (Internal) for our colleagues
- Drive continuous improvements by implementing perfective measures that provide business value and enhance functional performance
- Demonstrate flexibility to cope with changing demands based on business priority
- Supervise technology trends and makes recommendations on incorporating innovative technology into the company’s existing platforms
- Develop strong working relationships with key business members, IT project and development teams and relevant 3rd party vendors
- Support of system deployments from business and liaising with 3rd party vendors where relevant
- Ensure that emerging and ongoing business requirements are accommodated by researching and reviewing new systems and applications
- Provide feedback on existing tools and processes to help improvements
- Collaborate with senior team members and vendors to evaluate innovative technology
What You'll Bring
- 1-2 years of support experience
- Associates’ Degree in MIS or equivalent experience
- Industry certifications (CompTIA) or similar certificate programs focusing on desktop support a plus
- Experience supporting Macs (OSX) and PCs (Windows and/or Linux) within an enterprise environment
- Demonstrated experience with leading technologies such as Google Workspace, Slack, and Okta
- Experienced working in a team-orientated and collaborative environment
- Applied best practice IT Service Management processes in the delivery and support of IT services e.g., the ITIL (Information Technology Instrument Library) best practice framework
- A curious mind, with a desire to help users across all aspects of the business and various skill levels
In addition to the responsibilities above, this role also requires regular physical activity, including moving around the office to assist with IT or AV event related tasks, lifting and carrying equipment (upwards of 50lbs), moving tables and chairs, and plugging in devices under desks and other confined spaces. The IT Service Desk Analyst must be able to perform these duties safely and efficiently as part of their responsibilities.
The displayed range represents the expected contract hourly range for this position.
Working at CarGurus
We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid
Benefits
- stock options
About this role
CarGurus is seeking an IT Service Desk Analyst for a hybrid contract role in Boston to support its rapidly growing automotive marketplace platform. You'll be the first line of technical support for employees across the company—from C-level executives to engineers to sales teams—handling everything from troubleshooting system issues and managing device onboarding to coordinating IT deployments and maintaining internal documentation. The role demands both technical problem-solving and strong interpersonal skills, as you'll work with a diverse internal audience while collaborating closely with IT teams, business units, and third-party vendors.
The position requires 1–2 years of support experience and familiarity with enterprise environments running Mac, Windows, and Linux systems, along with tools like Google Workspace, Slack, and Okta. Relevant certifications such as CompTIA are valued. Beyond desk-based support, the role includes regular physical activity—moving equipment weighing up to 50 pounds, setting up for events, and working in confined spaces—so you should be comfortable with that aspect of the work. Success here depends on curiosity, initiative to improve processes, and the ability to stay flexible as business priorities shift.
The contract position pays $26–$33 per hour and offers the standard CarGurus benefits package, including equity, flexible time off, free lunch, and commuting cost coverage.
How this employer is doing
caution
- News: Recently Raised Funding
- News: Award Recognition
- H1B: Sponsors Visas
- Legal Issue
In the news
CarGurus Sued By New York City For Allegedly Lying About Dealership Prices, Jalopnik
This role's local market on JobMinglr
Pay for this role
$26 to $33 per hour
That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.