CityVet Providence- Client Service Specialist - CSS Associate
CityVet Support Staff
Salary undisclosed
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Description
Your Kind of Care.
At CityVet, care is personal. It’s the way we care for our patients, connect with our clients, and support one another. Our vet-led clinics are built around people who are passionate about making a difference and empowered to provide care in a way that feels authentic to them. When you join CityVet, you’re joining a team that values who you are, invests in where you want to go, and believes the best care starts with people who truly care. That’s Your Kind of Care.
CityVet is looking for Client Service Specialists to join our team! At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all.
Make pet care your purpose
The Client Service Specialist (CSS) serves as the clinics primary point of contact for all client interfaces beginning with the first impression during any client experience, whether that is on the phone or face-to-face. It is the job of the Client Service Specialist to ensure a pleasant client experience and to build relationships with clients that result in loyal brand ambassadors.
A day in the life:
- Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
- Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
- Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.
Essential qualifications:
- At least 18 years of age at the time of hire
#INDCVPRO
Caring For You
We know that caring for people and their pets requires energy, empathy, and resilience, so we make it a priority to care for our people by investing in programs, resources, and benefits that support their professional and personal well-being. Eligible Team Members may choose from a range of benefits that help support them and their families through every stage of life.
- Investment in Your Future. A 401(k) retirement savings plan with a 4% employer match, a Health Savings Account option, and growth opportunities.
- Work-Life Balance. Enjoy paid time off and floating holidays, flexible schedules, and paid parental leave.
- Exceptional Health and Supplemental Benefits. Health, Dental (+Adult Ortho option!), Vision, Disability, & Life Insurance, Personal Pet-Care Program, Employee Discount Program.
- Care When You Need It. We provide free telemedicine for all full-time team members and their families, as well as comprehensive in-the-moment mental health benefits through our robust Employee Assistance Program.
For other CityVet roles, visit our careers page. Follow the growth of CityVet on LinkedIn!
This Employer participates in E-Verify.
Benefits
- 401(k)
- paid time off
- parental leave
- life insurance
- employee discount
About this role
CityVet's Providence clinic is seeking a Client Service Specialist to serve as the front-facing hub of the practice. You'll manage the client experience from first contact through appointment completion—checking patients in, scheduling appointments, communicating with clients about wait times and discharge instructions, and coordinating across grooming, wellness, boarding, and retail services. The role requires you to prioritize appointments thoughtfully, triage client needs, and keep the clinic's daily workflow running smoothly while building relationships that turn clients into loyal advocates for the practice.
This is a full-time, in-office position suited to someone at least 18 years old who brings genuine care and strong communication skills to a fast-paced environment. You'll work directly with both clients and the clinical team, so the ability to stay organized, empathetic, and responsive under pressure matters. CityVet emphasizes a supportive culture and backs that up with benefits including health and dental coverage, a 401(k) with 4% match, paid time off, flexible scheduling, and an employee assistance program with free telemedicine for you and your family.
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Pay for this role
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