Client Services Manager
BAYADA Home Health Care
Salary undisclosed
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Description
Client Services Manager – Habilitation
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Northeast Philadelphia, PA Habilitation office.
If you’re looking for an opportunity to grow your career, develop as a leader, and make a meaningful impact in the I/DD community, this could be the role for you. As a Client Services Manager, you’ll gain hands-on experience in client services, operations, team leadership, business development, and caseload management while working alongside experienced healthcare leaders.
What You’ll Do
- Provide exceptional customer service and support high-quality services for clients
- Coordinate client services and address emergent scheduling needs
- Manage and proactively grow your client caseload
- Build lasting relationships with clients, families, referral sources, payors, and community organizations
- Develop strong, collaborative relationships with field employees and office leadership
- Monitor key metrics and maintain effective fiscal management of your caseload
- Partner with Clinical Managers to provide supervision, support, and resources to field employees
- Identify opportunities to improve client satisfaction, employee engagement, and service delivery
- Take on additional responsibilities and leadership opportunities as you develop
What We’re Looking For
- Bachelor’s degree required
- Prior I/DD, Habilitation, medical office, or home care experience preferred
- Prior supervisory or leadership experience a plus
- Demonstrated success achieving goals and taking on increased responsibility
- Ambition, initiative, and a growth mindset
- Strong computer skills, including electronic medical record experience
- Excellent communication, organizational, and interpersonal skills
- Ability to build meaningful relationships with clients, families, employees, and community partners
Why Join BAYADA?
Career Growth: Develop your leadership and healthcare management skills through hands-on experience, mentorship, continued education, and advancement opportunities.
Meaningful Work: Make a difference in the lives of individuals with I/DD and the families and communities that support them.
Leadership Development: Build experience in team leadership, operations, relationship management, and business development while working alongside experienced leaders.
Comprehensive Benefits: BAYADA offers medical, dental, and vision insurance; paid holidays, vacation, and sick time; employer-paid life insurance; 401(k) with company match; direct deposit; and Employee Assistance Program (EAP).
Ready to Take the Next Step?
If you’re ready to grow your leadership skills, take ownership, and build a long-term career in healthcare, join BAYADA and make an impact in the Northeast Philadelphia I/DD community.
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
Benefits
- health insurance
- vision insurance
- 401(k)
- parental leave
- life insurance
About this role
BAYADA Home Health Care's Northeast Philadelphia habilitation office is seeking a Client Services Manager to oversee operations, caseload management, and team leadership for individuals with intellectual and developmental disabilities. You'll balance direct client support with business development, coordinating services, managing schedules, and building relationships across clients, families, referral sources, and field staff. The role offers hands-on experience across multiple functions—from fiscal management and metrics monitoring to identifying service improvements and partnering with clinical leadership to support employees.
This position suits someone with a bachelor's degree and preferably prior experience in I/DD services, habilitation, medical office, or home care settings. Leadership or supervisory background is valued but not required; what matters more is demonstrated initiative, goal achievement, and a genuine ability to build meaningful relationships. You'll need solid computer skills, including electronic medical record systems, alongside strong communication and organizational abilities.
BAYADA provides comprehensive benefits including medical, dental, and vision coverage; paid time off; employer-paid life insurance; 401(k) matching; and an Employee Assistance Program. The company emphasizes career growth through mentorship and advancement opportunities, positioning this role as a genuine entry point into healthcare management within a 50-year-old, accredited home health provider.
How this employer is doing
caution
- Legal Issue
- Leadership Change
Typical pay for this role
$100,000
Typical range: $60,000 to $120,000
In the news
Bayada Home Health Care’s new CEO Bryony Winn wants to provide higher levels of care at home, Inquirer.com
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Client Services Manager postings in Philadelphia, and analyze any offer before you accept it.
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