Aftermarket Sales Specialist
Colanar
Salary undisclosed
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Description
Who We Are
At Colanar, LLC., an Addtronics company, we design innovative automation solutions that help life sciences organizations improve efficiency, precision, and compliance. Specializing in advanced liquid filling systems, automated handling systems, and custom-engineered equipment, we serve customers across the pharmaceutical, biotechnology, and contract manufacturing industries worldwide.
With decades of engineering expertise, we’re committed to solving complex challenges through precision equipment, exceptional customer support, and lasting partnerships. As part of the growing Addtronics family of automation companies, we combine specialized engineering expertise with the resources and opportunities of a broader automation platform.
About the Role
We are seeking an Aftermarket Sales Specialist to drive aftermarket sales and strengthen customer relationships across the life sciences industry. This customer-facing role combines proactive sales, account management, and customer support, with a focus on spare parts, change parts, consumables, and service agreements.
You’ll play a key role in growing revenue, building long-term customer partnerships, and helping customers maximize equipment performance while collaborating with service, sales leadership, and cross-functional teams to support business development and sales strategy.
This is an excellent opportunity for an ambitious sales professional who wants to build customer relationships, develop technical sales expertise, and make a measurable impact on business growth.
What You’ll Do
Drive Aftermarket Sales Growth
- Own aftermarket sales activities and work toward revenue, sales, and profitability goals.
- Identify and pursue opportunities for spare parts, change parts, consumables, service agreements, and other aftermarket offerings.
- Proactively engage customers during site visits, Factory Acceptance Tests (FATs), service interactions, and other customer touchpoints to uncover additional business opportunities.
- Identify opportunities to extend customer relationships and grow existing accounts.
Build Strong Customer Relationships
- Serve as a primary point of contact for customers’ aftermarket needs.
- Develop trusted relationships through responsive communication, proactive outreach, and consistent follow-through.
- Prepare accurate, timely quotes and communicate pricing, product availability, delivery schedules, and service options.
- Monitor expiring warranties and promote extended service contracts, Master Service Agreements (MSAs), and annual or multi-year service agreements.
Coordinate Service & Customer Support
- Partner with the Aftermarket Service Manager and internal teams to ensure orders are processed accurately and delivered on time.
- Help coordinate preventive maintenance, field service, training, and other activities associated with service agreements.
- Keep customers informed throughout the order and service process to deliver a positive customer experience.
Support Sales Strategy & Business Performance
- Maintain accurate customer records, sales activity, quotes, and follow-ups in Salesforce CRM.
- Collaborate with Sales Leadership, Finance/Accounting, and service teams on forecasting, billing, collections, and overall business performance.
- Participate in go-to-market planning, account strategy, and business development initiatives.
- Monitor sales performance, costs, and profitability to support business objectives.
Represent Colanar in the Field
- Participate in customer meetings, FATs, trade shows, training, and industry events.
- Travel approximately 50% of the time, including overnight travel as needed, to support customers and develop new business opportunities.
What You’ll Bring
Required Qualifications
- Bachelor’s degree.
- 1–2 years of outside sales experience, preferably in life sciences, manufacturing, technical products, or aftermarket sales.
- Ability to travel approximately 50%, including overnight stays.
- Valid driver’s license and clean driving record.
Preferred Experience
- Aftermarket sales, spare parts, consumables, or service agreements.
- Familiarity with manufacturing, automation, or capital equipment.
- Experience with Salesforce or other CRM systems.
- Technical or consultative sales experience.
Key Skills
- Strong customer relationship-building and communication skills.
- Proactive, results-driven approach with strong follow-through.
- Excellent organization, time management, and accountability.
- Collaborative, customer-focused mindset.
- Adaptable, curious, and eager to learn technical products and solutions.
Compensation, Benefits & Development
We believe in supporting our employees’ growth and well-being.
- Health insurance
- Dental and vision insurance
- 401(k) retirement plan
- Training and onboarding with company leadership
- Opportunities to develop technical sales expertise and grow customer relationships within a specialized automation business
Compensation will be determined based on experience and company guidelines.
Join Colanar, an Addtronics company, and help drive aftermarket sales growth, strengthen customer partnerships, and keep critical life sciences equipment performing at its best.
Benefits
- health insurance
- vision insurance
- 401(k)
About this role
Colanar is seeking an Aftermarket Sales Specialist to build and manage the company's growing parts, consumables, and service agreement business within the life sciences and pharmaceutical manufacturing sectors. Based in Deep River, Connecticut, this hybrid role combines inside and outside sales with account management and customer support—you'll own the aftermarket sales process for existing customers while identifying new opportunities through facility acceptance tests, service interactions, and direct customer visits. The position requires approximately 50% travel nationally to support customers, attend trade shows, and coordinate service activities.
The ideal candidate has one to two years of outside sales experience in life sciences, pharmaceutical manufacturing, or aftermarket sales, along with a bachelor's degree. You'll need a valid driver's license, a clean driving record, and willingness to travel overnight. Success in this role means proactively selling spare parts, change parts, consumables, and service agreements; managing quotes and customer expectations; monitoring expiring warranties to promote extended contracts; and maintaining accurate records in Salesforce. You'll work closely with Colanar's Aftermarket Service Manager and sales leadership while supporting order execution, forecasting, and broader go-to-market initiatives.
This is a contract position suited to a customer-focused professional who enjoys building long-term relationships, thrives on identifying opportunities within an existing base, and can balance proactive selling with responsive support.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Aftermarket Sales Specialist postings in Deep River, and analyze any offer before you accept it.
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