Veterinary Client Service Representative
Innovetive Petcare
Salary undisclosed
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Description
Key Responsibilities
- Provide friendly, quality customer care to patients and clients
- Process invoices payments
- Answer phones, schedule appointments, and obtain all necessary medical history
- Determine the status of the patient’s immunizations and tests
- Communicate with the doctor and technical staff on the patient’s arrival and necessary treatments
- Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
- Accurately input data into computer software
- This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*
Skills, Knowledge and Expertise
- High school diploma
- Weekend availability as needed
- Must be able to lift 30-50 pounds
Benefits
- Paid time off
- Paid parental leave
- Health, dental, vision, and life insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Ongoing training and career development opportunities
Benefits
- Paid time off Paid parental leave Health, dental, vision, and life insurance Employee discounts Flexible schedules 401K with company match Ongoing training and career development opportunities
About this role
Innovetive Petcare is looking for a client service representative to be the front-facing team member in their Austin veterinary practice. You'll handle the full spectrum of client interactions—answering phones, scheduling appointments, processing payments, and gathering medical histories—while also managing behind-the-scenes tasks like data entry, prescription fulfillment, and coordinating with veterinarians and technical staff on patient care. The role requires comfort with both people and animals, basic physical capability (lifting up to 50 pounds), and weekend availability as needed.
This position suits someone with a high school diploma who thrives in a fast-paced, people-focused environment and wants to be part of a veterinary team that prioritizes exceptional service. Innovetive Petcare emphasizes culture and collaboration, offering paid time off, health and dental coverage, vision insurance, a 401(k) match, employee discounts, and opportunities for training and growth. The salary range is $17–19 per hour, and the company offers flexible scheduling alongside the in-office requirement.
How this employer is doing
average
- Recent Acquisition
In the news
Innovetive Petcare acquires Austin Animal Medical Center, Today's Veterinary Business
This role's local market on JobMinglr
Pay for this role
$17 to $19 per year
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