Global Reservations Internship - Design Hotels
The Ritz-Carlton
Salary undisclosed
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Description
In a nutshell
In this internship, you will gain valuable experience in the commercial operations side at one of hospitality’s most dynamic brands. Against a backdrop of new parameters and shifting norms, this internship will provide valuable insights into Global Reservations. Areas of focus include how to drive increased revenue and B2B communications with our international hotel members.
- Opening: February/ March 2027
- Duration: 6 months
- Compensation: EUR 1000 / month
- The internship must be a compulsory part of the study program
- Please send your application without a picture
Tasks & Responsibilities
- Handle phone, e-mail and written requests by end consumers, travel agents and member hotels
- Consult group clients in sourcing hotels for events and conferences
- Convey the highest standards of product knowledge and delivery of first-class service to individual, high-end and VIP clients as well as travel & event agencies at all points of contact
- Assist in maximizing revenue for the company booking channel whilst maintaining brand and professional integrity
- Use the Central Reservation Systems in accordance with the SOPs to ensure the highest levels of customer service and for maintenance of the system
- Ensure high level of attention to detail with all given work
Effectively prioritize workload and meet deadlines while aligning with client budgets and specific requirements - Manage allocated projects
- Process administrative tasks including accounting queries, promptly and accurately
- Establish and maintain strong working relationships with clients & suppliers
- Assist and support the team in achieving sales objectives and goals
- Act as an ambassador of the Design Hotels™ brand towards partners, clients and member hotels
Experience & Mindset
- Team player with excellent English written and verbal communication skills
- Strong analytical and administrative skills
- Creativity and attention for detail
- Excellent time management skills and ability to multi-task and prioritization skills
- Proficiency in MS Office
- Excellent time management and organizational skills
Perks & Benefits
- A great experience in the niche market of luxury boutique hotels
- Working in a motivated and international team from over 39 countries at the global Headquarters of Design Hotels™ located in the creative Media Spree area in Berlin
- Working hours Monday to Friday 09:00-18:00, no weekends or evenings
- Great hotel discount benefits, including Marriott Explore rates
- Company desktop and other office equipment is provided
- Career development opportunities in an international company
About Design Hotels™
Design Hotels GmbH (www.designhotels.com) is a full-service hospitality consultancy, offering customized services to its member hotels. Under the brand Design Hotels™ the company represents and markets a curated selection of currently more than 300 luxury hotels in over 60 countries. These member hotels are independently owned but united by a commitment to individuality, progressive design, and cultural authenticity. Design Hotels™ embodies the most advanced ideas in the hospitality industry and offers discerning travelers new opportunities and inspiration for both a more conscious travel and lifestyle.
The company has its headquarters in Berlin and branches in Los Angeles, New York, London and Singapore. Since March 2021, Design Hotels GmbH is part of the Marriott International portfolio.
Design Hotels is an equal opportunity employer, we celebrate diversity and practice inclusivity. Hiring decisions are based on merit, qualifications, and our business needs only.
Please send your application without a picture.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Working in the Global Reservations team at Design Hotels™ means supporting the commercial engine of a luxury boutique hotel network spanning over 60 countries. You'll handle inquiries from individual travelers, travel agents, and member hotels while consulting on group bookings for events and conferences. The role combines client-facing communication—by phone, email, and in writing—with backend systems work using Central Reservation Systems, all while maintaining the brand's high service standards and driving revenue optimization across booking channels.
This internship suits someone with strong organizational skills, fluent English, and comfort working in a fast-paced environment where priorities shift and deadlines matter. You'll need proficiency in MS Office, attention to detail, and the ability to juggle multiple tasks while keeping client budgets and requirements in focus. Administrative work, from accounting queries to project support, forms part of the role alongside relationship-building with clients and suppliers.
Based in Berlin's Media Spree creative district, you'll work Monday to Friday, 9 a.m. to 6 p.m., within a motivated international team of over 39 nationalities. The six-month placement runs from February or March 2027 at EUR 1,000 per month and must count as a compulsory part of your study program. You'll gain insider knowledge of luxury hospitality operations, access to hotel discounts across the Marriott portfolio, and exposure to career development opportunities within an international company.
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Pay for this role
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