Guest Experience Expert
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
The Ritz-Carlton in Kansas City is hiring Guest Experience Experts to shape how guests experience their stay from arrival through departure. This role goes beyond standard front-desk operations—you'll be moving throughout the property to handle guest requests, manage operational tasks, complete necessary reports, and share local knowledge that turns a transaction into a memorable part of their visit. The position requires you to be proactive, take initiative, and use your judgment to solve problems on the spot, with the autonomy to move freely and address needs as they arise.
The work is physically active, involving extended periods on your feet and regular movement around the hotel. You'll handle light physical tasks like moving and carrying items up to 10 pounds, and you'll need to maintain professional standards in appearance, communication, and confidentiality at all times. A high school diploma or G.E.D. is preferred, but no prior hospitality experience or supervisory background is required—this role welcomes people new to the industry who are ready to learn and deliver quality service consistently.
This position suits someone who enjoys being active, interacting with people, and taking ownership of guest satisfaction. If you're detail-oriented, can follow procedures while also thinking on your feet, and want to work for a brand known for service excellence, this full-time in-office role offers a foundation in hospitality.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Experience Expert postings in Kansas City, and analyze any offer before you accept it.
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