Human Resources Generalist
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
The Ritz-Carlton's Human Resources Generalist role in Cleveland is a full-time, in-office position supporting the property's HR operations across recruiting, employee records, and compliance. You would handle the complete hiring workflow—from applicant screening and background checks through onboarding—while maintaining accurate personnel files and ensuring all processes meet legal and company standards. The role also involves assisting managers with employee relations issues, processing payroll records, generating HR reports, and training new hires on company systems and policies.
This position suits someone with at least one year of HR experience and a high school diploma or equivalent who is organized, detail-oriented, and comfortable with both administrative tasks and direct employee interaction. You'll need to manage multiple compliance requirements, handle confidential information responsibly, and communicate clearly with employees at all levels. The work is primarily administrative and operational rather than strategic, making it a good fit for someone who enjoys supporting HR functions and solving day-to-day people-related issues within a structured hospitality environment.
Typical pay for this role
$60,000
Typical range: $60,000 to $80,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Human Resources Generalist postings in Cleveland, and analyze any offer before you accept it.
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