Engineer I - Room Preventative Maintenance
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D equivalent.
Related Work Experience: Some experience in general maintenance, exterior and interior surface preparation and painting.
Experience in hotel engineering or maintenance a plus.
Supervisory Experience: No supervisory experience.
REQUIRED QUALIFICATIONS
License or Certification: Driver’s License
About this role
At The Ritz-Carlton's Dallas property, this role centers on keeping guest rooms and hotel systems in working order through a mix of reactive repairs and planned maintenance. You'll respond to guest requests for fixes—from unclogging drains and replacing light bulbs to troubleshooting electrical outlets and programming televisions—while also performing preventive upkeep on mechanical and kitchen equipment. The work spans multiple technical areas: plumbing, electrical, HVAC, carpentry, and building systems, so you'll need foundational knowledge across these disciplines or the ability to learn them on the job.
The position demands hands-on technical skill and physical capability. You'll carry tools and equipment, work on ladders and at heights, lift up to 50 pounds regularly, and handle painting, drywall repair, and landscaping maintenance. You'll also manage inventory, document daily activities for shift handoffs, and follow lockout/tagout safety protocols. Basic computer skills are required for scheduling air handlers and adjusting temperatures.
This is a full-time, in-office role suited to someone with some general maintenance or painting background—hotel engineering experience is a bonus but not required. You'll need a valid driver's license, a high school diploma or equivalent, and the ability to work within Ritz-Carlton's service standards while maintaining professionalism and confidentiality.
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Pay for this role
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