Director of Front Office
The Ritz-Carlton
Salary undisclosed
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About this role
Leading front office operations at The Ritz-Carlton's Chicago property means owning the guest experience from arrival through departure. You'll manage a team responsible for front desk, concierge, bell services, and related functions that set the tone for the hotel's luxury service standard. This role requires someone who can balance operational efficiency with the personalized, anticipatory service the brand is known for, ensuring every guest interaction reflects Ritz-Carlton's commitment to excellence.
The position demands substantial hospitality leadership experience and a proven track record managing high-volume, high-touch front office departments in upscale hotel environments. You'll need strong people management skills, the ability to train and motivate teams to deliver consistently exceptional service, and the operational acumen to manage budgets, staffing, and guest satisfaction metrics. This is a full-time, in-office role suited to someone who thrives in a fast-paced luxury setting and takes pride in creating memorable guest experiences.
The company offers a comprehensive benefits package designed to support employee wellbeing and career development, though specific benefits vary by employment status and location.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Director of Front Office postings in Chicago, and analyze any offer before you accept it.
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