Coordination Manager
New Era Technology
Salary undisclosed
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Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
What is the role
The Coordination Manager is responsible for overseeing work order execution, improving operational processes, and ensuring projects are delivered according to PMO standards. This role provides leadership to coordinators, resolves escalated issues, and drives continuous improvement initiatives across the organization.
The following include but may not be limited to the responsibilities of the Coordination Manager:
- Lead work order execution and drive continuous improvement initiatives.
- Optimize operational processes and ensure alignment with PMO standards.
- Provide leadership, coaching, and support to Service Coordinators and team members.
- Manage escalations and complex operational issues.
- Analyze KPIs and performance metrics to identify improvement opportunities.
- Collaborate with stakeholders and cross-functional teams to enhance service delivery.
- Implement risk, quality, and compliance practices to support operational excellence.
- Stay informed on industry trends and best practices to drive innovation.
Work Set-up / Work Schedule
- Remote
- 3:00 AM to 12:00 PM (PH Time) and will be supporting some after-hours US and EMEA projects
Who we are looking for
Successful candidate must possess:
- Must have 3 – 5+ years’ experience in a project, operations, or service delivery environment.
- Proven ability to manage and coordinate multiple workstreams simultaneously.
- Experience troubleshooting and resolving operational, project-related, and escalated issues.
- Proven leadership, coaching, or mentoring experience.
- Strong stakeholder management and relationship-building skills.
- Demonstrated success driving operational excellence and process improvement initiatives.
- Strong ability to analyze KPIs and implement data-driven improvements.
- Excellent verbal and written communication skills.
- PMP certification or equivalent professional project management qualification is highly regarded.
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .
Benefits
- professional development
About this role
New Era Technology is seeking a Coordination Manager to lead operational execution and drive continuous improvement across their project delivery function. Based remotely from Manila, Arkansas, you'll oversee work order execution, manage a team of Service Coordinators, and ensure all projects align with PMO standards. The role balances hands-on problem-solving—handling escalations and complex operational issues—with strategic work: analyzing KPIs, optimizing processes, and collaborating across teams to enhance service delivery.
This position suits someone with three to five years in project, operations, or service delivery environments who has demonstrated success managing multiple workstreams, leading teams, and implementing process improvements. You'll need strong stakeholder management skills, the ability to troubleshoot and resolve escalated issues, and comfort working with data to drive decisions. A PMP certification or equivalent project management qualification is valued. The schedule runs 3:00 AM to 12:00 PM Philippine Time with occasional support for after-hours US and EMEA projects, making this a full-time remote role that requires early morning availability.
How this employer is doing
average
- H1B: Active Visa Sponsor
- Legal Issue
- Recent Acquisition
- Active Visa Sponsor
In the news
New Era Technology's Vendor Data Breach Exposes Employees' Social Security Numbers, Claim Depot
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Coordination Manager postings in Manila, and analyze any offer before you accept it.
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