Director of Strategy and Operations
Via
$110,000 - $160,000 / year
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Description
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Director of Strategy and Operations you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!
What You'll Do:
- Manage the on-site daily operations of Via’s service in Montgomery
- Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
- Manage and mentor the on-site team of dispatchers and shift managers
- Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
- Liaise closely with Via senior management and Via’s external partners
- Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
- Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
- Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.
Who You Are:
- Experienced operations manager, with a minimum of 6+ years of experience
- You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
- You are a savvy and tactful communicator: you intuitively find the right tone in every situation
- You desire to foster a culture deeply committed to providing a world class customer service experience
- You are a detail-oriented executor: you’re obsessively action-oriented and thrive while operating autonomously
- You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
- You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly
- You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with
- You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
- You are a problem solver; you don’t accept the status quo and are always looking for creative solutions
- Experience working in transit a plus
- Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.
Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
- Base salary range: $110,000-$160,000 / year + Attractive RSU package
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
Ready to join the ride?
Via is an equal opportunity employer.
Benefits
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
- Base salary range: $110,000-$160,000 / year + Attractive RSU package
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
About this role
Via is building a transportation technology platform that operates real transit services, not just software. As Director of Strategy and Operations in Montgomery, you'd own the day-to-day running of an intermodal transit service—managing dispatchers and shift managers, solving scheduling problems on the fly, and serving as the operational point of contact for drivers, customers, and community partners. This role demands someone who can operate with significant autonomy while staying closely connected to both frontline staff and senior leadership.
The position suits an experienced operations manager (6+ years) who thrives in unstructured environments and doesn't need a playbook. You'll be balancing real-time problem-solving with strategic thinking: developing KPIs, analyzing data to improve processes, ensuring regulatory compliance, and building a cohesive team culture. Success here requires strong people leadership, comfort with rapid change, and the ability to juggle competing priorities while maintaining attention to detail. Transit experience is valued but not required.
The role is full-time and in-office in Montgomery. Compensation ranges from $110,000 to $160,000 base salary plus RSUs and a comprehensive benefits package including medical coverage and 401(k) matching. Background checks, drug screening, and motor vehicle records verification are mandatory.
How this employer is doing
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Pay for this role
$110,000 to $160,000 per year
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