Membership Receptionist
Moss New York LLC
$28 / hour
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Description
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Upstairs, our clubhouse is dedicated to Intelligent Leisure, with three floors of dining, cultural programming, and spaces for our members to spend their free time intentionally and well. From our traditional sit-down restaurant to the vinyl listening room, there’s a little something special for every personality. Down at Bedrock, the club’s fitness and wellness destination, we’ve cultivated a hub of Physical Culture–two levels of premium gym facilities, aquatics, spa, and recovery experiences. Together, Moss and Bedrock create a holistic environment where members can move, restore, and connect in a refined, community-focused setting.
As a Membership Receptionist, you will serve as a key representative of Moss—acting as the first point of contact for members, prospective members, and partners. This fully in-person role will work cross-functionally to support daily operations, CRM systems, community engagement, and membership experience. The ideal candidate is polished, proactive, and detail-oriented, with strong interpersonal skills and the ability to thrive in a fast-paced, guest-facing environment.
COMPENSATION:
The hourly wage for this position is $28.00 per hour.
CLASSIFICATION:
This is a non-exempt, hourly position. In accordance with the Fair Labor Standards Act (FLSA), you are eligible for overtime pay at one and a half times your regular rate for all hours worked over 40 in a single workweek.
KEY RESPONSIBILITIES:
- Maintain a consistent presence at assigned levels of the club and provide additional support across all areas as needed to ensure seamless service.
- Take ownership of assigned service zones during shifts and communicate cross-functionally with management and team leads to resolve member needs and ensure a cohesive club experience.
- Check in members and guests, process financial transactions, and manage front-of-house duties.
- Support onboarding, engagement, and communication with members and applicants.
- Maintain CRM records and track all touchpoints.
- Update membership statuses and ensure notes are accurate and complete.
- Share relevant insights and data with cross-functional teams to enhance strategy and operations.
- Provide operational support for tours, activations, and special events.
- Support Membership Sales with CRM maintenance, onboarding coordination, and pipeline tracking.
- Participate in prospect calls, walkthroughs, and onboarding meetings as required.
- Work all scheduled shifts including early mornings, evenings, weekends, and holidays as operationally needed.
- If scheduled for concierge, reservations, or retail-related shifts, continuously learn and retain product knowledge, services, and offerings to provide accurate and informed support.
Cross-Department Collaboration & Projects
- Liaise with Spa, Events, F&B, Concierge, and other internal departments.
- Support department and club-wide projects as needed.
QUALIFICATIONS:
- Background in hospitality, guest services, or membership-driven environments preferred
- Strong communication skills and confidence in client-facing settings
- Comfort with digital systems and a willingness to learn CRM platforms
- High level of attention to detail, organization, and discretion
- Flexible and adaptable, with strong availability and commitment to in-person work
- Collaborative, thoughtful, and energized by a fast-paced environment
REQUIRED SKILLS:
- Ability to build effective relationships and communicate across a variety of nuanced relationship dynamics, adapting to diverse audiences.
- Exceptional & eloquent interpersonal and communication skills, both written and verbal.
- Strong sales and marketing acumen with a member-focused approach.
- Ability to operate with grace under pressure.
- Discretion, sound judgment, and comfort operating in a high-accountability, high-touch environment.
EMPLOYEE BENEFITS:
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Pre-Tax Commuter benefits
- Disability insurance
OPPORTUNITIES FOR ALL:
Moss is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Benefits
- health insurance
- dental insurance
- vision insurance
- 401(k)
- disability insurance
About this role
Moss is a membership-driven club spanning two distinct environments—Upstairs offers dining, cultural programming, and leisure spaces, while Bedrock provides premium fitness, aquatics, spa, and recovery facilities. As Membership Receptionist, you'd be the primary point of contact for members, prospects, and partners across the club, working fully in-person at assigned zones while supporting operations across all departments. The role blends front-desk duties like check-ins and transactions with deeper membership support: maintaining CRM records, coordinating onboarding, tracking member engagement, and sharing insights to inform club strategy. You'd also assist with tours, events, and sales pipeline work, collaborating closely with teams across spa, food and beverage, events, and concierge.
This position suits someone with hospitality or membership experience who thrives in fast-paced, guest-facing environments and can manage multiple priorities with grace. You'll need strong written and verbal communication, comfort with digital systems and CRM platforms, and the discretion to operate in a high-touch, high-accountability setting. The role requires flexibility—early mornings, evenings, weekends, and holidays—and a genuine ability to adapt your approach across diverse member personalities and needs.
The position is full-time, non-exempt hourly at $28 per hour with standard benefits including medical, dental, vision, 401(k), commuter benefits, and disability insurance.
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Pay for this role
$28 per hour
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