Veterinary Receptionist
Innovetive Petcare
Salary undisclosed
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Description
All Animal Hospital is looking for a Veterinary Receptionist who brings strong customer service, organization, and a genuine interest in veterinary medicine. If you have experience in veterinary reception, medical reception, healthcare, or another fast-paced client-facing environment, we want to meet you.
Key Responsibilities
- Welcome clients and patients with a friendly, professional approach
- Answer phones, schedule appointments, and manage client questions
- Obtain and update patient medical histories and records
- Review vaccination and testing requirements
- Check clients in and out and process payments accurately
- Communicate patient arrivals, concerns, and treatment needs with the medical team
- Prepare and dispense prescriptions, veterinary diets, and over-the-counter products as directed
- Enter and maintain accurate patient and client information in hospital software
- Support daily front-desk workflow and help create a positive client experience
- Maintain a clean, organized, and welcoming reception area
- Assist with additional hospital responsibilities as needed
Skills, Knowledge and Expertise
- Previous veterinary reception, veterinary hospital, healthcare, medical office, or customer service experience preferred
- Strong communication and interpersonal skills
- Comfortable handling a high volume of phone calls, appointments, and client needs
- Excellent organization and attention to detail
- Ability to multitask while maintaining accuracy and professionalism
- Comfortable discussing veterinary services, medical recommendations, estimates, and payment expectations with clients
- Dependable, team-oriented, and willing to jump in where needed
- Comfortable learning veterinary terminology, hospital procedures, and practice management software
- High school diploma or equivalent
- Weekend availability (Saturday's and Sunday's) required
- Ability to lift and carry up to 30–50 pounds as needed
Benefits
You’ll have the opportunity to build your veterinary knowledge, develop your customer service skills, and grow your career alongside an experienced veterinary team.
Benefits & Perks
- Paid Time Off
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) with Company Match
- Employee Pet Discounts
- Flexible Scheduling
- Training and Career Development
- Opportunities for Professional Growth
If you’re an experienced Veterinary Receptionist, Medical Receptionist, Healthcare Receptionist, or customer service professional ready to bring your skills to veterinary medicine, we’d love to hear from you.
Benefits
- We’re building a veterinary hospital where great medicine and great client service go hand in hand. We care about our patients, our clients, and the people we work alongside—and we believe work should be meaningful, collaborative, and enjoyable. You’ll have the opportunity to build your veterinary knowledge, develop your customer service skills, and grow your career alongside an experienced veterinary team. Benefits & Perks Paid Time Off Medical Insurance Dental Insurance Vision Insurance 401(k) with Company Match Employee Pet Discounts Flexible Scheduling Training and Career Development Opportunities for Professional Growth If you’re an experienced Veterinary Receptionist, Medical Receptionist, Healthcare Receptionist, or customer service professional ready to bring your skills to veterinary medicine, we’d love to hear from you.
About this role
Innovetive Petcare's veterinary reception team serves as the operational and emotional hub of their Tupelo hospital, making this role ideal for someone who thrives at the intersection of client service and clinical support. You'll manage the full front-desk workflow—greeting clients and pets, fielding phone calls, scheduling appointments, processing payments, and maintaining patient records in their practice management system. Beyond administrative tasks, you'll communicate directly with veterinarians and technicians about patient concerns and treatment needs, meaning your accuracy and professionalism directly impact both client satisfaction and clinical outcomes.
The role suits candidates with prior experience in veterinary or medical reception, healthcare, or high-volume customer service environments, though the hospital is willing to train someone with strong fundamentals in organization, communication, and multitasking. You'll need comfort discussing medical recommendations and estimates with clients, the ability to handle 30–50 pound lifts, and weekend availability including Saturdays and Sundays. A high school diploma and willingness to learn veterinary terminology and hospital procedures are expected.
Innovetive Petcare offers competitive benefits including paid time off, medical/dental/vision insurance, 401(k) matching, employee pet discounts, and flexible scheduling alongside training and growth opportunities. The full-time position pays $12–14 per hour and is based in-office in Tupelo, Mississippi.
How this employer is doing
average
- Recent Acquisition
Typical pay for this role
$40,000
Typical range: $20,000 to $40,000
In the news
Innovetive Petcare acquires Austin Animal Medical Center, Today's Veterinary Business
This role's local market on JobMinglr
Pay for this role
$12 to $14 per year
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