Veterinary Receptionist
Shawnee Animal Hospital
$13 - $14 / hour
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Description
Veterinary Receptionist
Shawnee Animal Hopsital is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.
We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.
What to Expect
As you join our mission, expect to be supported in your work and home life with:
- Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
- Professional development opportunities
Salary: $13.00-$14.00 per hour dependent on skills and experience
Schedule: Part-time, 20 to 30 hours per week, 2-3 full days per week and rotating Saturdays
Responsibilities
- Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
- Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
- Perform client check-out, including payment processing, posting charges, and scheduling future appointments
- Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
- Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
- Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
- Maintain a clean, organized, and welcoming reception and waiting area
Qualifications
- Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
- Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
- Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
- Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
- Proficient in Microsoft Office; comfortable learning new software and workflows
- Reliable, punctual, and professional; ability to work independently and as part of a team
- Genuine affinity for animals and comfort working in a clinical setting
Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.
About Shawnee Animal Hospital
Shawnee is a mixed veterinary practice that aims to provide quality care and emergency services at an affordable price in Shawnee, OK. We provide exceptional quality medicine for dogs, cats, exotics, horses, and other large animals. Founded in 1952, Shawnee Animal Hospital has a long history of service and commitment to the health of both our community’s animal companions in addition to livestock.
Benefits
- professional development
About this role
Shawnee Animal Hospital is hiring a part-time veterinary receptionist to manage front desk operations, phone systems, client check-ins, and payment processing. You'll be the first point of contact for pet owners, many of whom may be anxious or dealing with difficult news about their animals' health. The role requires composure, genuine care for animals, and strong interpersonal skills to support both clients and clinical staff in a busy practice environment.
The position welcomes candidates from adjacent fields—medical offices, dental practices, urgent care, or high-volume customer service—rather than requiring veterinary experience. You'll receive structured onboarding covering veterinary workflows, software systems, and medical terminology, along with ongoing professional development. The ideal candidate brings at least one year of front desk or receptionist experience, proficiency with appointment scheduling and payment processing, solid organizational skills, and comfort multitasking in a fast-paced setting.
This is a part-time role offering 20 to 30 hours per week across 2–3 full days and rotating Saturdays, at $13.00–$14.00 per hour based on your background. Shawnee Animal Hospital, a mixed practice founded in 1952, serves companion animals, exotics, horses, and livestock in Shawnee, Oklahoma, with a focus on quality care at affordable prices.
Typical pay for this role
$40,000
Typical range: $20,000 to $40,000
This role's local market on JobMinglr
Pay for this role
$13 to $14 per hour
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