Customer Service Representative
Sergeant's Electric
$17 - $22 / hour
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Description
Sergeants Electric - Customer Service Representative (CSR)
Office address: 1075 Innovation Ave, North Port, FL 34289
At Sergeants Electric, our Customer Service Representatives are the first point of contact for our customers, and they play a key role in creating the exceptional experience that keeps customers coming back.
We're looking for a friendly, organized, and customer-focused CSR who thrives in a fast-paced environment and enjoys helping people solve problems.
If you're someone who can confidently manage a busy phone line, stay calm under pressure, and deliver outstanding customer service while keeping schedules organized and running smoothly, we'd love to hear from you.
Pay & Schedule
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$17–$22 per hour (based on experience)
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Full-Time Position
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In Office Position
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Schedule: 2 options:
- Sunday - Thursday 7am -49 and Monday - Friday 7 am -4 pm
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Rotating Weekends, On-Call Schedule Required
What You’ll Do
- Answer inbound customer calls professionally and efficiently
- Make outbound to customers on follow up recommendations or schedule annual maintenance
- Schedule and dispatch service appointments
- Communicate clearly with customers and technicians
- Handle emergency and priority scheduling situations
- Follow up with customers regarding appointments and service
- Maintain accurate customer information and notes
- Support the team in delivering an exceptional customer experience
- Help maximize schedule efficiency and booking opportunities
What We’re Looking For
- Experience in home services or Service Titan or House Call Pro is a plus, but not required
- Previous CSR, call center, trades dispatching, preferred
- Strong communication and phone skills
- Ability to multitask in a fast-paced environment
- Positive attitude and team mentality
- Strong organizational and computer skills
- Professional and dependable
- Ability to remain calm and solution-focused during busy periods
Why People Love Working Here
- We are a growing company with consistent demand and long-term opportunity.
- Strong Team Environment
- We work together, support each other, and value every role in the company.
- Organized Operations
- Our office and field teams are structured to help everyone succeed.
- Growth Opportunities
- We believe in promoting from within and helping our employees grow professionally.
- Great Company Culture
- Coffee, team events, celebrations, and a workplace where people actually enjoy coming to work.
If you’re looking for an opportunity to grow your customer service career with a company that values its people and promotes from within, we’d love to meet with you.
About this role
Sergeant's Electric is seeking a Customer Service Representative to serve as the front line for their electrical service business in North Port, Florida. You'll handle inbound and outbound customer calls, schedule and dispatch service appointments, manage emergency situations, and maintain accurate customer records—all while keeping operations running smoothly in a fast-paced office environment. The role requires strong phone and multitasking skills, the ability to stay composed under pressure, and a genuine focus on solving customer problems. Experience in home services, Service Titan, or House Call Pro is valued but not required; what matters most is a professional demeanor, organizational ability, and a collaborative mindset.
The position is full-time, in-office, Tuesday through Saturday, 7:30 AM to 4:30 PM, with a rotating weekend and on-call schedule. Pay ranges from $17 to $22 per hour based on experience. Sergeant's Electric emphasizes a strong team environment, structured operations designed to help employees succeed, and a commitment to promoting from within. If you're looking for stability with a growing company that invests in its people and offers genuine advancement opportunities, this could be a solid entry or mid-level position in customer service.
Typical pay for this role
$40,000
Typical range: $20,000 to $40,000
This role's local market on JobMinglr
Pay for this role
$17 to $22 per hour
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