Residential Plumber
HELP Plumbing Heating Cooling & Electric
$80,000 - $150,000 / year
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Description
Job Summary:
We're looking for an experienced Plumbing Service Technician who thrives in a consultative, customer-first environment. In this role, you'll diagnose plumbing issues, educate homeowners, and present repair and replacement options that allow customers to make informed decisions for their home and budget.
If you're a plumber who takes pride in delivering exceptional workmanship, creating outstanding customer experiences, and being rewarded for your performance, we'd love to meet you.
Key Responsibilities:
- Diagnose, troubleshoot, and repair residential plumbing systems and fixtures.
- Deliver an exceptional customer experience by educating homeowners on the condition of their plumbing systems.
- Present repair and replacement options that empower customers to choose the solution that best fits their home and budget.
- Identify opportunities for system improvements, upgrades, water quality solutions, fixture replacements, and preventative maintenance.
- Perform repairs in compliance with all local plumbing codes and company quality standards.
- Complete accurate estimates, invoices, and service documentation using mobile technology.
- Maintain a clean, organized company vehicle and professional appearance.
- Participate in ongoing technical and sales training to continually improve your skills and income potential.
- Consistently achieve individual performance, customer satisfaction, and sales goals.
Qualifications & Requirements:
- 2+ years of residential plumbing service experience with strong diagnostic and troubleshooting skills.
- Proven ability to educate homeowners and present Good, Better, Best repair and replacement options.
- Strong customer service, communication, and relationship-building skills.
- Ability to identify additional service opportunities while maintaining a customer-first approach.
- Knowledge of local plumbing and mechanical codes.
- Comfortable using tablets and mobile software to complete estimates and service documentation.
- Valid driver's license with a clean driving record.
- Self-motivated, dependable, and able to work collaboratively with team members.
- Committed to delivering exceptional workmanship and an outstanding customer experience on every service call.
Benefits:
- Competitive base pay with commissions for high earning potential
- Company vehicle, tools, iPhone, iPad, and uniforms.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Company paid life insurance
- Paid time off and holidays
- Company cookouts and team events
Work Environment:
Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.
#HLP2
About HELP
For more than 80 years, HELP has provided HVAC, plumbing, and electrical services to families throughout Cincinnati, Northern Kentucky, and Southeast Indiana. To ensure that our clients’ expectations are exceeded, HELP takes great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with good equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security. Not a heating, cooling, plumbing or electrical expert? Don’t worry. We can teach you everything you need to know!
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
Benefits
- health insurance
- vision insurance
- 401(k)
- paid time off
- life insurance
About this role
HELP Plumbing is seeking an experienced residential plumber who can blend technical expertise with strong customer communication. You'll diagnose and repair plumbing systems while educating homeowners on their options—presenting good, better, and best solutions so customers can make choices that fit their needs and budget. The role rewards both quality workmanship and sales performance, with earning potential reaching $150,000 through base pay plus commissions.
The position demands at least two years of hands-on residential service experience and a solid grasp of local plumbing codes. You'll work from a company vehicle across Cincinnati, Northern Kentucky, and Southeast Indiana, handling everything from routine repairs to identifying upgrade and preventative maintenance opportunities. The job involves physical demands—climbing ladders, working in confined spaces, and moving materials up to 50 pounds—along with regular exposure to weather and outdoor conditions. You'll use mobile technology to manage estimates and documentation, and you'll be expected to hit performance and customer satisfaction targets consistently.
HELP offers competitive compensation with company-provided vehicle, tools, phone, and uniforms, plus medical, dental, and vision coverage, a 401(k) match, paid time off, and company events. The company has operated in the region for over 80 years and emphasizes doing work right the first time without shortcuts—a philosophy that extends to how they support employee growth and job security.
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Pay for this role
$80,000 to $150,000 per year
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