Client Service, Senior Associate
Freestone Capital Management
$70,000 - $85,000 / year
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Description
Who We Are
We believe in making a meaningful difference by focusing on what truly matters to our clients. With a 27-year history of consistent growth and success, we are an independent wealth and asset management firm with over $15 billion in assets under management. With a team of over 135 professionals, we are dedicated to delivering a highly personalized experience that combines intelligent, thoughtful advice with unique investment strategies and comprehensive financial planning.
About the Role
We are looking to add an experienced Senior Associate to our new and growing Client Service team in Minneapolis. This role is ideal if you are passionate about and focused on remarkable client service, ensuring smooth operations, and the ability to handle complex project management with strong attention to detail in the wealth management space. This opportunity is ideal for someone who has an entrepreneurial spirit and would be excited to be part of helping build out our MN office. We are committed to your professional development and offer a path for career advancement within the organization.
Key Responsibilities
- Client Service & Operations Excellence: Exhibit mastery of client service operations, ensuring the smooth execution of processes related to client portfolios, account management, and project oversight
- Onboarding & Implementation: Lead the new client onboarding process, managing the implementation of accounts and services, and ensuring all related actions are completed with precision
- Relationship Management: Develop and nurture strong, long-term relationships with clients by providing high-touch service and proactively addressing their needs. Independently handle non-Advisor-related inquiries, including administrative support, and money movements
- Mentorship & Leadership: Serve as a trusted mentor to new Associates, leading training initiatives and fostering professional growth within the team
- Collaboration & Process Improvement: Spearhead and participate in a collaborative group with your peers to regularly review and discuss topics related to client communication, streamlining processes, and promoting best practices
Qualifications and Skills
- Bachelor’s degree required
- Series 65 (or equivalent) or ability to obtain upon hire within 6 months
- 3+ years of client service experience in the financial services industry
- Ability to handle confidential information with discretion and integrity
- Proven ability to manage multiple client service functions, demonstrating strong organizational and project management skills
- Exceptional communication and interpersonal skills, with a passion for building relationships and delivering outstanding client experiences
- Experience mentoring, coaching, and training team members to enhance knowledge and performance
- A proactive mindset with a focus on continuous improvement and collaboration
- Excellent skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Knowledge of Tamarac Reporting System and Fidelity Portfolio and Schwab Advisor Center are a plus
Why Join Us?
- The expected base salary for this position is $70,000 - $85,000, depending on experience and skill set. In addition, the position is eligible for a discretionary bonus based on company and individual performance.
- Comprehensive benefits, including medical, dental, vision, and prescription coverage, 401(k) matching, life and disability insurance, parental leave, and flex spending.
- Generous paid time off—17 days of vacation, plus 10 paid holidays, Summer Fridays.
- Meal perks, company events, team celebrations, and more.
- A collaborative, fun, and supportive culture where you’re encouraged to innovate and grow.
Our Core Values
- Commitment: You bring passion, integrity, and energy to everything you do.
- Collaboration: Working together makes us stronger, smarter, and more innovative.
- Continuous Improvement: We’re all about growth—both for our clients and ourselves.
Freestone is an equal opportunity employer. All candidates will be recruited and, if applicable, selected and employed without regard to sex, race, religion, marital status, veteran status, age, national origin, sexual orientation, gender identity, color, creed, ancestry, disability, genetic information or any other basis prohibited by law.
We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.
For information about our privacy practices, including disclosures for California residents, please see our Privacy Notices.
Benefits
- health insurance
- 401(k)
- paid time off
- parental leave
- disability insurance
- professional development
- bonus
About this role
Freestone Capital Management, an independent wealth management firm with $15 billion in assets under management, is building out its Minneapolis office and seeking a Senior Associate to lead client service operations. This role sits at the intersection of client relationship management and operational excellence—you'd oversee account implementations, handle complex client inquiries independently, manage portfolio-related processes, and mentor junior team members as the department grows. It's a hands-on position that requires both the ability to execute detailed work and the leadership capability to help establish best practices for a new office.
The ideal candidate brings at least three years of financial services client service experience, a Series 65 license (or willingness to obtain one within six months), and demonstrated skill managing multiple concurrent responsibilities with precision. You should be comfortable with confidential information, proficient in Microsoft Office and ideally familiar with Tamarac, Fidelity, or Schwab platforms. Beyond technical competence, this hire needs strong interpersonal skills, a collaborative mindset, and genuine enthusiasm for building client relationships and improving processes.
Compensation ranges from $70,000 to $85,000 based on experience, with discretionary bonuses tied to performance. Benefits include comprehensive medical, dental, and vision coverage, 401(k) matching, life and disability insurance, parental leave, and 17 vacation days plus 10 holidays and Summer Fridays. The role is full-time and in-office in Minneapolis.
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Pay for this role
$70,000 to $85,000 per year
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