Front Desk Receptionist - George Bush Clinic

Centrum Health

Salary undisclosed

Dallas, Texas, United StatesFull-timeOn-siteIntermediate

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Description

WHO WE ARE

NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.

NeueHealth delivers clinical care to health consumers through our owned clinics – Centrum Health and Premier Medical – as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all.

Clinic Location: 3410 President George Bush Tpke, Dallas, TX 75287

JOB SUMMARY

This role will provide essential administrative support to ensure the efficient operation of our medical clinic. Working closely with providers and patients, the Front Desk Receptionist will manage tasks related to patient care management, organization, and communication with accuracy, quality, and promptness.

The Front Desk Receptionist should demonstrate exceptional organizational abilities, empathy, and a commitment to patient care. As the first point of contact in the clinic, this position will play a crucial role in problem-solving, organization, and time management to facilitate the smooth and productive flow of the clinic.

DUTIES & RESPONSIBILITIES

The Front Desk Receptionist job description is intended to point out major responsibilities within the role, but it is not limited to these items.

Check patients in and out.
Use various computer applications (ie. Microsoft Office Suite)
Update and file patient medical records.
Insurance verification and obtain consent forms.
Return patients' phone calls daily and timely.
Processing patient referrals.
Answer and route phone calls accurately and greet patients.
Follows all organizational policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords.
Optimizing provider schedules and patient satisfaction with efficient scheduling.
Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.
Other duties and responsibilities as assigned.
Travel to clinics within the region as needed for business operation or staffing coverage requirements.

EDUCATION AND PROFESSIONAL EXPERIENCE

High school or GED equivalent
Minimum of 1-year experience as a receptionist
Bilingual (English and Spanish)
Excellent customer service skills
Computer literacy

PROFESSIONAL COMPETENCIES

Respect for patient confidentiality.
Compassionate and approachable
Responsible and trustworthy
Exceptional organizational skills to ensure that exceptional patient care is provided.
Excellent written and verbal communication skills

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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About this role

Centrum Health is seeking a Front Desk Receptionist for its George Bush Clinic location in Dallas. You'll be the clinic's first point of contact, managing patient check-ins and check-outs, verifying insurance, processing referrals, and handling phone communications. The role requires proficiency with Microsoft Office and various clinic software systems, along with the ability to maintain accurate patient records while strictly protecting confidentiality. You'll also support provider scheduling to optimize both efficiency and patient satisfaction, and manage office inventory needs.

This position suits someone with at least one year of receptionist experience who is bilingual in English and Spanish. The ideal candidate combines strong organizational and time management skills with genuine empathy for patients and a commitment to quality customer service. You should be comfortable with administrative detail work, comfortable navigating multiple computer applications, and able to stay composed while juggling competing priorities in a busy clinic environment. The role is full-time and in-office; you may occasionally travel to other regional clinics as needed for coverage or operational support.

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Pay for this role

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