Sr. Rental Service Agent
Indie Campers
$20 / hour
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Description
ABOUT US
Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs.
As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results.
The Sr. Rental Service Agent is a dual-focused role:
- Customer Experience Champion for rentals
- Sales Specialist for RV purchase demos and conversions
This position is crucial to ensuring customers leave satisfied, whether they are beginning a rental journey or purchasing their future RV.
THE ROLE
The Sr. Rental Service Agent executes all customer-facing rental operations and performs professional RV sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role combining service, product presentation, operational execution, and follow-up sales management. Across rentals and sales, this role ensures every vehicle, every interaction, and every customer moment reflects Indie Campers’ high standards.
WHAT WILL YOU WORK ON?
- Customer Service & Operations: Conduct check-ins/check-outs, briefings, and provide ongoing rental support. Handle service recovery and emergencies with empathy.
- Sales Demonstrations & Customer Engagement: Prepare and perform RV demos, showcasing features, specs, and customer-specific needs. Ensure smooth handovers and all documentation is in order.
- Sales Conversion & Lead Management: Track leads, demos, and follow-ups in CRM. Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets.
- Product Knowledge & Technical Support: Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.). Troubleshoot and escalate issues as needed.
WHO ARE WE LOOKING FOR?
- Must have: 3-5 years in customer service, sales, hospitality, rental, or automotive environments.
- Must have: Strong communication and customer engagement skills.
- Must have: Ability to understand and explain technical RV/vehicle systems.
- Must have: Hands-on, adaptable, solution-oriented under pressure.
- Proficiency using Nice to have: CRM tools, Must have: rental systems, or nice to have: digital sales software.
- Must have: Organised, detail-focused, and proactive in managing leads or customers.
- Must have: Driving License (Category B) required.
- Must have: English and Nice to have: local-language proficiency (if applicable).
PHYSICAL AND OPERATIONAL REQUIREMENTS
- Must Have: Able to stand, walk, and move around the depot for extended periods throughout the day.
- Must have: Able to lift or carry light to moderate items (10–15 kg).
- Must have: Comfortable working outdoors in varying weather conditions.
- Must have: Flexible to work weekends, holidays, and peak-season schedules.
- Must have: Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism.
THE INDIE COMMITMENT!
- Competitive compensation and commission opportunities.
- Training in sales, product knowledge, customer service, and RV technical systems.
- Career growth across Rental, Sales, Operations, or Servicing.
- Travel benefits and access to the Indie Campers rental fleet.
- Dynamic and multicultural working environment.
- $20 per hour + sales comissions and bonuses
Are you Ready to Go Indie?
About this role
Indie Campers is hiring a Sr. Rental Service Agent in Phoenix to own the full customer lifecycle—from rental check-ins and support through RV sales demonstrations and lead conversion. You'll split your time between delivering exceptional service to renters and actively selling RV purchases to qualified leads, using CRM systems to track opportunities and hit sales targets alongside the district and city sales teams. This is a hands-on role that demands equal fluency in hospitality and sales, with product knowledge of RV systems and the ability to troubleshoot issues on the spot.
The position requires 3–5 years in customer service, sales, hospitality, rental, or automotive work, plus strong communication skills and comfort explaining technical vehicle systems under pressure. You'll need a valid driver's license, the physical stamina to stand and move around the depot throughout the day, and flexibility to work weekends and peak seasons. The role pays $20 per hour plus sales commissions and bonuses, with training provided in sales, product knowledge, and RV technical systems.
This role suits someone who thrives in fast-paced, customer-facing environments and enjoys the challenge of balancing service excellence with sales targets. If you're organized, adaptable, and genuinely interested in the RV and travel space, this could offer real career growth into rental operations, sales, or servicing at a growing global company.
How this employer is doing
solid
- Expanding
- Recent Acquisition
- Recently Raised Funding
In the news
Global Experiential Travel Brand Indie Campers Expands to Orlando, Orlando Economic Partnership
This role's local market on JobMinglr
Pay for this role
$20 per hour
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