Client Service Representative
Grady Veterinary Hospital
$20 - $25 / hour
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Description
Grady Veterinary Hospital is excited to welcome a Client Service Representative to join our AAHA-accredited 24/7 emergency and general practice hospital located in Cincinnati, OH. With over 70 years of trusted service, we’re known for delivering high-quality, compassionate care to pets in urgent need. Our experienced support team brings over 10+ years of tenure, ensuring knowledgeable and reliable patient care. In addition, Grady’s advanced diagnostics and commitment to continuous learning makes it a top choice for both pet owners and veterinary professionals.
Nestled along the Ohio River, Cincinnati is a vibrant city that blends Midwest charm with big-city amenities. Known for its historic architecture, thriving arts scene, and diverse food culture—including the famous Cincinnati chili—it offers something for everyone. With affordable living, top-rated schools, scenic parks, and a strong sense of community, Cincinnati is a great place to live, work, and explore.
Client Service Representative
Grady Veterinary Hospital in Cincinnati, OH
$20.00-$25.00 hourly pay rate based on experienced
Specific Hours: Mondays 3pm-9pm, Thursdays 3pm-9pm, Fridays 3pm-9pm, Saturdays 12pm-8pm\
WHAT YOU’LL DO
- Answers telephone calls quickly, efficiently, and in a professional and friendly manner using a multi-line system
- Warmly greets clients
- Prepares patient files
- Receives and relays client correspondence and updates client financial records
- Answers client’s inquiries about basic animal care questions and routine procedures
- Educates clients on over-the-counter products such as flea and tick preventions
- Admits patients and handles medical records entries accurately
- Prepares client invoices for services performed
- Handles payment transactions
- Receives and relays telephone, fax, and email messages accurately and promptly
- Individual clinics to add info that’s specific to their hiring needs
Our Comprehensive benefit package includes:
- 401(k) with a total company match up to 4%, after 6 months of employment
- Flexible scheduling
- Continuing education allowance and professional development support
- Mental Health Resources
- Company paid bonding leave or applicable state provided bonding leave
Perks for Your Pets Too!
Because we know how much your pets mean to you, we offer special benefits designed just for them:
- Pet Care: Discounts on veterinary services and products
- Diagnostics: Savings on reference lab testing
- Nutrition: Discounts on Purina pet foods
- Insurance: Preferred rates with our pet insurance partner
REQUIREMENTS
- High school diploma or equivalent
- Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
- Significant experience with basic office functions in a busy office environment
- Must be a team player and have compassion for pets and their people
- Individual clinics to add info that’s specific to their hiring needs
Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.
Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.
Employment will require the successful completion of references and background check.
Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.
Learn more about our career opportunities at: https://rarebreedvet.com/careers/
Where uncommon support partners with joy.
Benefits
- 401(k)
- professional development
About this role
Grady Veterinary Hospital, an AAHA-accredited 24/7 emergency and general practice in Cincinnati, is hiring a Client Service Representative to manage front-desk operations during evening and weekend shifts. You'll handle incoming calls on a multi-line system, greet clients warmly, admit patients, manage medical records and invoices, process payments, and answer routine questions about animal care and preventive products like flea and tick treatments. The role requires accuracy with paperwork, correspondence, and financial records in a fast-paced veterinary environment.
The position calls for a high school diploma and comfort with basic office functions in a busy setting. Prior veterinary reception experience is preferred but not required—what matters most is being organized, detail-oriented, and genuinely compassionate toward pets and their owners. You'll work Mondays, Thursdays, and Fridays from 3pm to 9pm, plus Saturdays 12pm to 8pm, at an hourly rate of $20–$25 depending on experience.
Grady offers a 401(k) with up to 4% company match after six months, flexible scheduling, continuing education support, mental health resources, and paid bonding leave. As a bonus, you'll receive discounts on veterinary services, reference lab testing, Purina products, and pet insurance—perks designed with pet owners in mind.
Typical pay for this role
$100,000
Typical range: $60,000 to $100,000
This role's local market on JobMinglr
Pay for this role
$20 to $25 per hour
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