Managing Director, Organizational Effectiveness

As Managing Director, Organizational Effectiveness (OE), you are the senior leader responsible for the performance, growth, and health of your OE market practice portfolio. You are a force multiplier — elevating delivery excellence, strengthening C-suite client relationships, shaping change and organizational strategy, growing revenue, developing leaders, and bringing firmwide innovation into the market. You operate at the intersection of talent & leadership, delivery & client success, financial growth & pipeline, and market operations & performance. You lead leaders. You shape the market. You see around corners. And you drive the business forward with precision, pace, and high accountability. 

 

Responsibilities 

 

Client Delivery & Relationships 

• Own a portfolio of OE accounts with full oversight and accountability for delivery excellence at the market level 

• Build and sustain long-term C-suite relationships across the market’s top accounts, serving as the trusted senior advisor clients want in the room 

• Engage clients to develop and expand unique, measurable service offerings that meet emerging needs and drive account growth 

• Step into high-risk, high-visibility engagements with clarity and speed when delivery is at stake 

• Maintain market-level CSAT of 90% and above by setting standards, coaching leaders, and holding the line on quality 

 

Leadership & Talent 

• Lead 20 to 50 Pioneers across the OE market through a direct team of 4 to 8 directors, principals, and senior leads 

• Build a high-performing OE leadership bench — from senior leads to directors to future MDs — through coaching, calibration, and intentional development 

• Own market-wide hiring strategy, headcount planning, and succession planning because the best teams are built, not assembled 

• Run the talent conversation with full honesty: performance, promotion, compensation, and accountability 

• Sustain market engagement at 85%+ by creating an environment where people grow, belong, and do their best work 

 

National Solution Partnership & Market Activation  

• Partner with National Solution leaders to translate firm-wide OE offerings, methodologies, and priorities into the local market  

• Bring forward market demand, client feedback, competitive insights, and delivery lessons to inform the continued evolution of National OE solutions  

• Serve as the voice of the market to National and firm leadership—surfacing what clients are asking for, where offerings are resonating, and where new needs are emerging  

• Activate OE solutions in the market by equipping client leaders and delivery teams with the messaging, examples, and capabilities needed to position and deliver them effectively  

• Build market-level capability through training, coaching, knowledge sharing, and practitioner development aligned with National standards and priorities  

• Reinforce consistent use of National OE standards, tools, and methodologies while identifying where market-specific adaptation may be needed 

 

Business Development  

• Own $10M to $40M+ in market revenue and the P&L margin that comes with it 

• Run $10M to $20M in active pipeline with accuracy and discipline — every deal tracked, every signal read 

• Bring in $5M to $10M+ of new annual OE revenue through C-suite relationships, flagship pursuit sponsorship, and market visibility 

• Run weekly and quarterly business reviews across pipeline, utilization, financials, and delivery — and you own the budget and levers behind them 

• Be a solution architect across all of our practices and be able to propose on and win work 

 

Requirements 

• 10+ years of consulting leadership experience, with 5+ years at director level or above 

• Demonstrated P&L ownership and market-level financial management experience 

• 15+ years of organizational effectiveness, change management, and transformation leadership across complex, large-scale, global engagements 

• Track record of building, leading, and scaling high-performing consulting teams of 20+ people 

• Proven C-suite relationship management and business development success, including $5M+ pursuit sponsorship 

• Deep expertise across OE offerings 

• Experience implementing best-in-class change management methodologies, solutions, and tools (e.g., Prosci/ADKAR, Kotter, Lean change, etc.) 

• Experience leading and scaling teams in complex, matrixed environments across global and non-global structures 

• Ability to plan and operate in 12-to-36-month arcs while managing day-to-day market performance 

• Exceptional executive communication — verbal, written, and facilitation — for all levels of leadership and professional audiences 

• Strong business and financial acumen; comfortable-owning P&L, pipeline forecasting, utilization management, and compensation decisions 

• High level of proficiency with the Microsoft Office suite 

• Passionate about leading with humility, driving hard to do great work, while being connected to the team and things you love outside of work 

• Ability to commute to various clients across the metro area 

• Bachelor’s Degree or equivalent work experience required. 

 

Consulting Mindset: Ability to translate business needs into organizational and people solutions, with an emphasis on clear communication, stakeholder engagement, and problem-solving. Responsible for driving market practice performance by managing consultant utilization, aligning staffing with project demands, and ensuring teams consistently meet or exceed practice financial and delivery satisfaction targets. 

 

Location 

• Pioneer Minneapolis Office: 212 N 3rd Ave, Minneapolis, MN 55401 

 

Benefits 

Pioneer is proud to offer a comprehensive benefits package that includes meaningful time off and paid holidays, parental leave, 401(k) including employer match, tuition reimbursement, and a broad range of health and wellness benefits including medical, dental, vision, life, long and short-term disability, etc. 

The estimated salary range for this role is $180,000 - $284,000 annually. This range is unique to every candidate, and is based on skillset, years of experience, and breadth of knowledge. This may differ from location to location. Bonuses and other incentives are awarded at the Company’s discretion and are based upon individual contributions and overall company performance.