Director, Account Sales
Five9
CA$120,000 - CA$140,000 / year
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Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
This role will report directly to the VP, Sales and be based in the Bay Area.
Key Responsibilities:
- Guide and manage the activities of the Account Directors to ensure company revenue goals and objectives are exceeded.
- Ensure each team member is prospecting, conducting discovery calls, organizing demonstrations, building a pipeline, and moving opportunities towards a win.
- Impact value realization and positive customer sentiment, leading to effective retention and renewal of the customer base.
- Prepare, Coach, & Support the sales team by phone and on-site in their sales meetings with customers.
- Manage the closing of current-quarter deals while nurturing longer-term opportunities.
- Coordinate and manage weekly one-on-one meetings with team.
- Conduct meetings and training sessions to ensure ongoing improvement and best-practice sharing amongst the team.
- Attract, hire, onboard train, and retain top sales talent; managing attrition.
- Display a thorough understanding of business needs and revenue potential for accounts.
- Work with team members individually for ongoing development while always promoting a healthy team environment.
- Prepare Account Directors and yourself for Quarterly Business Reviews.
- Other duties as assigned by leadership team
- Bachelor's Degree required
- Successful track record in a high volume transaction sales environment with success in leading and closing at least 100 deals per quarter
- Excellent C-level communication skills
- Minimum of 5 years enterprise software sales experience successfully selling solutions at the C-level with 3+ years of direct sales management experience
- Experience managing and building a team of successful SaaS and/or Cloud sales professionals
- Proven leadership ability to influence, develop and empower team members to achieve objectives with a team approach
- Total comfort demonstrating SaaS/cloud-based software and discussing it with customers
- Strong track record of exceeding company sales quotas in a complex sales environment
- Proven expertise with teaching, coaching and training sales methodologies
- Strong written, verbal, presentation and organizational skills required
Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Ramon office is required.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Francisco office is required.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Benefits
- vision insurance
- 401(k)
- paid time off
- stock options
- parental leave
- life insurance
- bonus
About this role
Leading a sales team at Five9 means managing Account Directors focused on retention and expansion within an existing customer base for cloud contact center software. You'll own the full cycle of team performance—from hiring and coaching to deal closure and customer renewal—while reporting directly to the VP of Sales. This role demands someone with at least five years selling enterprise software at the C-level and three years managing a sales team, ideally in SaaS or cloud environments.
The position requires hands-on leadership: you'll prepare your team for customer calls, run weekly one-on-ones, conduct training sessions, and personally support deal progression. Success means consistently exceeding revenue targets in a complex sales environment while building a healthy, high-performing team. The ideal candidate combines deep expertise in solution positioning and competitive landscapes with genuine skill at developing sales talent and driving customer outcomes beyond just the initial sale.
The role is hybrid, requiring three days per week in the San Francisco office. Compensation ranges from $120,000 to $140,000 base salary, plus performance bonus, stock, and a comprehensive benefits package including full health coverage, parental leave, and mental health support.
How this employer is doing
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In the news
Unpacking Q2 Earnings: Five9 (NASDAQ:FIVN) In The Context Of Other Video Conferencing Stocks, Yahoo Finance
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Pay for this role
$120,000 to $140,000 per year
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