Parts Procurement and Warranty Specialist
Budderfly
$70,000 - $85,000 / year
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Saving the World! Help Wanted…
Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers.
Celebrating 5 years on Inc. 5000 America’s Fastest-Growing Private Companies list. Recognized in Time Magazine’s Best Inventions of 2025.
We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place!
Parts Procurement and Warranty Specialist - Hybrid
The Parts Procurement and Warranty Specialist is responsible for managing the end-to-end process for support parts and warranty claims for HVAC, refrigeration, and other related equipment installed across Budderfly's customer portfolio. This role sits at the intersection of field operations, service (Energy Force), vendor relations, and inventory management — tracking failed components, validating warranty eligibility, sourcing replacement parts, and ensuring field technicians and installation teams have what they need to keep customer sites operational with minimal downtime.
Key Responsibilities
- Operate as the primary point of contact for internal and external service and installation teams, coordinating parts requests with Budderfly’s warehouse, OEMs, parts supply houses, and other distribution channels
- Identify correct OEM and aftermarket part numbers for failed components using equipment model/serial data, manufacturer documentation, and parts catalogs
- Partnering with Finance, process and track warranty claims for HVAC, refrigeration, lighting, and controls equipment across manufacturers from initial submission through resolution and reimbursement
- Coordinate with manufacturers and distributors to confirm warranty coverage, expedite claim approval, and resolve discrepancies or denials
- Assist with the sourcing of replacement parts (in or out of warranty), balancing lead time, cost, and urgency of the affected site
- Maintain accurate records of warranty status, claim history, and part substitutions by equipment unit and site
- Communicate with field technicians to confirm part specifications before ordering, reducing mis-ships and installation delays
- Track recurring failure patterns by part number, model, or manufacturer and flag trends to the parts and engineering teams
- Support technician logistics coordination as needed to ensure parts arrive ahead of scheduled service visits
- Maintain organized documentation for audit and reporting purposes (claim turnaround time, recovery rate, cost avoidance)
- Initiate chargeback processes with contractors for equipment not returned to Budderfly or its OEMs in accordance with warranty requirements
Qualifications
Required
- 2+ years of experience in parts coordination, warranty administration, supply chain, or a related field/operations support role
- Strong organizational skills with experience managing high volumes of claims, orders, or tickets
- Proficiency with inventory or ERP systems (e.g., NetSuite, SAP, or similar) and Microsoft Excel
- Excellent written and verbal communication skills for coordinating across vendors, technicians, subcontractors, and internal teams
- Ability to read equipment nameplates, spec sheets, and parts catalogs to identify correct components
Preferred
- Familiarity with HVAC or refrigeration equipment components (compressors, VFDs, control boards, motors)
- Background in field service support, data management
- Experience working with manufacturer warranty portals and claim submission systems
Compensation is based on factors including level of experience, skillset, qualifications, and location.
What We Offer:
- Career advancement opportunities in a fast-growing, supportive company environment
- Competitive pay
- Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
- Opportunity to work as part of a team that values its members and works together to achieve positive change.
Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.
We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your disability.
Benefits
- Career advancement opportunities in a fast-growing, supportive company environment
- Competitive pay
- Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
- Opportunity to work as part of a team that values its members and works together to achieve positive change.
About this role
Budderfly's Parts Procurement and Warranty Specialist role manages the full lifecycle of equipment support across the company's growing customer base—from tracking failed HVAC and refrigeration components through warranty validation, parts sourcing, and claim reimbursement. You'd be the central coordinator between field technicians, installation teams, manufacturers, and internal finance, responsible for keeping customer sites operational with minimal downtime while balancing cost, lead time, and accuracy.
The position demands strong organizational ability to juggle high volumes of claims and orders, proficiency with inventory systems like NetSuite or SAP, and skill reading equipment specs to identify correct part numbers. You'll need solid communication skills to work across vendors, technicians, and internal teams, plus the detail orientation to maintain audit-ready documentation and spot recurring failure patterns. Two or more years in parts coordination, warranty administration, supply chain, or field operations support is required; HVAC or refrigeration equipment knowledge is preferred but not essential.
This is a full-time, in-office role in Milford, Connecticut, with a salary range of $20–$35 per hour depending on experience. Budderfly offers standard benefits including medical, dental, vision, 401(k), life insurance, and disability coverage, along with advancement opportunities in a fast-growing company focused on energy management and sustainability.
How this employer is doing
solid
- Expanding
In the news
Budderfly Expands Debt Facility to $550 Million to Scale its Energy as a Service Platform, Business Wire
This role's local market on JobMinglr
Pay for this role
$70,000 to $85,000 per year
That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.