Mesero(a) de restaurante
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
At The Ritz-Carlton in Mexico City, this full-time server role centers on delivering polished table service in a luxury hospitality setting. You'll serve food and beverages, manage table setups for different event types, answer guest questions about the menu, and coordinate with the kitchen on special requests, allergies, and dietary needs. The work involves recording orders in the MICROS system, checking in with guests throughout their meal, processing payments, and maintaining high standards of cleanliness and presentation throughout your shift.
The position demands strong communication skills—both with guests and kitchen staff—along with the physical stamina to stand, walk, and move throughout a full shift while carrying items up to 25 pounds. You'll need to anticipate guest needs, handle special requests professionally, and work collaboratively with your team. The Ritz-Carlton emphasizes genuine hospitality: welcoming guests warmly, addressing accessibility needs, and maintaining confidentiality and professionalism at all times.
Preferred qualifications include a high school diploma and at least one year of prior restaurant or service experience, though the role does not require supervisory background or specific certifications. This is a straightforward service position suited to someone comfortable with the physical demands of restaurant work and committed to the attentive, detail-oriented service standards the brand is known for.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Mesero(a) de restaurante postings in CDMX, and analyze any offer before you accept it.
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