Analista de Sistemas
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.
Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Ritz-Carlton's Nayarit property is seeking a Systems Analyst to manage and support its IT infrastructure across the resort. You'll handle the full spectrum of network operations—installing and configuring systems, troubleshooting hardware and software issues, managing user accounts, and coordinating equipment installations and upgrades. This role also includes planning and implementing network security measures, managing disk space across the network, maintaining device inventory, and ensuring backup systems are properly secured. You'll be the first line of technical support for end users, training staff on system use and security while escalating complex issues to vendors when needed.
The position requires at least two years of hands-on IT experience and ideally a technical, trade, or vocational qualification. You should be comfortable diagnosing and repairing computer equipment, working with both LAN and WAN networks, and responding quickly to technical problems. Beyond technical skills, the role expects you to communicate clearly with staff across the property, maintain confidentiality of company information, and contribute to process improvements that boost efficiency and security.
This is a full-time, in-office role based in Nayarit. The work is practical and varied—you'll move between server rooms, workstations, and offices, sometimes lifting equipment up to 50 pounds and navigating stairs. If you're looking for a stable position supporting hospitality operations with a recognized global brand, and you have solid IT fundamentals with a track record of hands-on system support, this could be a fit.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Analista de Sistemas postings in Nayarit NAY, and analyze any offer before you accept it.
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