Housekeeper
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: No high school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
Working as a Housekeeper at The Ritz-Carlton Philadelphia means maintaining the high standards of cleanliness and presentation that define luxury hospitality. You'll be responsible for preparing and servicing guest rooms—restocking amenities, changing linens, cleaning bathrooms, and ensuring all furnishings and appliances are in perfect condition. The role requires attention to detail, physical stamina, and the ability to work efficiently through a full shift while managing a housekeeping cart and various equipment across different surfaces and spaces.
Beyond the technical cleaning tasks, this position emphasizes genuine guest service. You'll acknowledge guests professionally, anticipate their needs, and handle interactions with courtesy and respect. You're also expected to follow all safety and security protocols, report maintenance issues or hazards promptly, and maintain confidentiality. The work is physically demanding—you'll be on your feet for extended periods, reaching, bending, lifting items up to 25 pounds independently, and pushing loaded carts.
No prior housekeeping experience or formal education is required to apply. This is a full-time, in-office role at a flagship luxury property, suited to someone who takes pride in detailed work, works well as part of a team, and is committed to the service standards that come with the Ritz-Carlton name.
Typical pay for this role
$20,000
Typical range: $20,000 to $40,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Housekeeper postings in Philadelphia, and analyze any offer before you accept it.
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