Event Concierge
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
The Event Concierge role at The Ritz-Carlton San Antonio puts you at the center of group events, coordinating directly with hosts and guests to execute banquets and functions smoothly. You'll review event details, confirm arrangements, troubleshoot special requests, and ensure every aspect—from setup to timeline to dietary needs—aligns with what clients expect. This is hands-on work that requires you to be present, attentive, and responsive throughout each event.
The position demands strong communication skills, attention to detail, and the physical stamina to be on your feet for full shifts while managing multiple moving pieces. You'll read banquet orders carefully, inspect setups, and follow up to verify that special requests are fulfilled. Beyond logistics, you're the face of the hotel during events—welcoming guests warmly, anticipating their needs, and maintaining the professional standards Ritz-Carlton is known for.
The role suits someone with at least a year of hospitality or event-related experience who thrives in a structured, detail-oriented environment and enjoys direct guest interaction. A high school diploma is required. This is a full-time, in-office position in San Antonio with no supervisory responsibilities.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Event Concierge postings in San Antonio, and analyze any offer before you accept it.
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