Residences Lifestyle and Lounge Concierge
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Monitor the Residences owners’ lounge for seating availability, service, safety, and wellbeing of the Residence owners and their guests. Maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and/or alcoholic beverages. Understand and comply with the state laws, regulations, and the beverage pouring standards. Stock ice, glassware, and supplies. Anticipate and communicate replenishment needs promptly. Wash dishes and serving utensils as needed. Complete opening and closing duties. Conduct beverage inventory with the Residences Manager at least once per month. Work within indoor and outdoor environments. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Document pertinent information in department logbook. Document upcoming events and place into the approved system.
Report accidents, injuries, and unsafe work conditions to manager and/or Director of Residences. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address Residence owners’ and guests’ service needs, assist individuals with disabilities, and thank Residence owners and their guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: 1-year bartending experience luxury hotel environment preferred; food safety programs.
Supervisory Experience: No supervisory experience.
REQUIRED QUALIFICATIONS
License or Certification: Certified with CARE (Controlling Alcohol Risks Effectively).
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
At The Ritz-Carlton's Boston Residences, this role centers on managing an exclusive owners' lounge—overseeing everything from beverage service and bar operations to maintaining the space and ensuring the comfort and safety of high-end clientele. You'll prepare and serve drinks, monitor inventory, handle opening and closing procedures, and keep detailed records of events and stock levels. The work spans both indoor and outdoor areas and requires you to meet strict beverage service standards and state regulations.
Success in this position depends on strong hospitality instincts and reliable execution of operational details. You'll need CARE certification for alcohol service and ideally one year of bartending experience in a luxury hotel setting. The role demands physical stamina—standing for extended periods, lifting up to 25 pounds, and moving between the bar, storage areas, and lounge spaces. Beyond technical skills, you'll be expected to anticipate owners' and guests' needs, communicate clearly, and uphold Ritz-Carlton service standards while maintaining confidentiality and protecting company assets.
This is a full-time, in-office position suited to someone detail-oriented who takes pride in maintaining high standards in an upscale environment and enjoys working in a fast-paced, service-focused setting.
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Pay for this role
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