Officer-Loss Prevention
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
At the Ritz-Carlton's Queretaro property, this full-time Loss Prevention Officer role centers on protecting guests, staff, and assets through active monitoring and rapid response. You'll patrol the property, manage surveillance systems and alarm networks, conduct safety inspections, and respond to incidents ranging from guest access requests to emergencies requiring first aid or emergency services coordination. The work demands constant vigilance—reviewing CCTV feeds, investigating accidents or thefts, documenting incidents thoroughly, and handling sensitive situations like guest disturbances or security breaches with discretion and professionalism.
The position requires someone physically capable of extended standing, walking, and moving quickly through varied terrain, including stairs and confined spaces, while managing equipment and occasionally lifting up to 50 pounds. You'll need strong communication skills to de-escalate conflicts, interview involved parties, and relay information clearly to management and emergency responders. A high school diploma or equivalent is preferred; no prior security or supervisory experience is required, though some states may mandate specific licensing or certifications for the role.
This is an in-office, on-site position suited to someone detail-oriented, alert, and comfortable working within a structured security framework at a luxury hospitality property. You'll balance proactive hazard prevention with responsive guest service, maintaining the property's safety standards while upholding the Ritz-Carlton's commitment to welcoming and assisting all guests.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Officer-Loss Prevention postings in Queretaro QRO, and analyze any offer before you accept it.
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