Cluster iT Specialist - The St. Regis Singapore
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.
Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Cluster IT Specialist role at The St. Regis Singapore centers on keeping the hotel's technology infrastructure running smoothly across all systems and user endpoints. You'll handle the full lifecycle of network and computer operations—from installation and configuration through ongoing maintenance, troubleshooting, and upgrades. This includes managing workstations, servers, security protocols, backup systems, and end-user support, as well as coordinating hardware moves and system enhancements. You'll also train staff on proper system use and security, respond to technical issues as they arise, and work with vendors when problems exceed your scope.
The position calls for someone with at least two years of hands-on IT support or network administration experience, ideally backed by a technical or vocational qualification. You'll need strong troubleshooting skills across hardware, software, and networking, along with the ability to communicate clearly with both technical and non-technical users. The role is based in-office at the property and involves physical demands like moving equipment up to 50 pounds and standing for extended periods.
This is a full-time position suited to someone who enjoys the operational side of IT—keeping systems secure, organized, and accessible—and who works well in a service-oriented environment where supporting colleagues and guests is part of the culture.
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Cluster iT Specialist - The St. Regis Singapore postings in your area, and analyze any offer before you accept it.
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