Human Resources Training Supervisor - Multi-Property
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Meet with managers, department and division heads to discuss staffing needs, recruitment needs, open requisitions, and required/desirable qualifications. Develop learning strategies and plans with management based upon deficiencies identified in a Needs Assessment. Design, develop, and produce training materials (e.g., facilitator/participant workbooks, manuals, brochures, job aids, posters). Prepare for training classes (e.g., materials, setup classes, breakdown classes). Design and create interactive training in various formats. Conduct stand-up training to groups of employees. Monitor and ensure departments are conducting safety training and orientation.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
At The Ritz-Carlton's Tijuana property, this role bridges training and people management across multiple departments. You would design and deliver learning programs tailored to identified staffing gaps, working closely with managers and division heads to understand their needs. Your responsibilities span the full training lifecycle—from conducting needs assessments and developing materials to facilitating classes and monitoring compliance with safety and orientation requirements. You'll also support hiring, scheduling, and employee development decisions alongside management.
The position calls for someone with at least a year of supervisory experience and related training or HR background. You should be comfortable both in front of groups delivering stand-up training and behind the scenes producing workbooks, job aids, and interactive materials in various formats. Strong communication—written and verbal—matters throughout, as does the ability to build positive relationships across departments and maintain confidentiality.
This is a full-time, in-office role suited to someone ready to take ownership of a property's training infrastructure and employee development while upholding Ritz-Carlton service standards and safety protocols.
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