Client Experience Manger
ICG Medical
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
About ICG Medical: ICG Medical is a leading global healthcare recruiter focused on nurses (all specialties), midwives, and home care/healthcare workers. Our company vision is to improve patient care. The DNA makeup of our business stems from our core values: Open, Family, and Passion. One of our main differentiators is that we care. We establish trusting relationships with our connections and each other. We have fun at work and together we remain focused, grounded, and engaged in our service offering. The business is made up of three recognized healthcare recruitment brands that sit underneath the ICG Medical arm. each delivers tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA with more office openings on the horizon.
Job Summary: To develop and grow both relationships and revenue within the region ensuring that we continue to further our mission of Improving Patient Care. With a full understanding of the role and the business, grow the region in line with company targets whilst delivering a timely & robust recruitment service to both candidates & clients alike with a high level of customer service.
Responsibilities:
- Have the ability to handle a fast-paced environment.
- Maintain presence in the field
- Conduct site visits base on care plans
- Daily check-in's with the scheduling team
- Pipeline management: prioritizing, building & maintaining relationships & supporting compliance in collecting documentation.
- Obtaining and updating client availability.
- Management of client database ensuring all notes are on the system.
- Proactively resolving client queries/issues.
- Stakeholder management with colleagues in compliance, sales, and payroll.
- Manage basic payroll queries, chase missing timesheets, manage and support rejected timesheets, releasing timesheets from the team.
- Follow-up service calls with existing clients to maintain strong relationships.
- Developing client relationships & maximizing opportunities.
- Pipeline Management
Qualifications:
- Excellent verbal communication and writing skills are a must.
- 2-3 year's experience in a Healthcare field
- Committed to a high level of service delivery for clients.
- Candidates must be comfortable working remotely and in the field.
Join us at ICG Medical and play a pivotal role in shaping the future of healthcare staffing. If you are a strategic thinker, results-oriented leader, and passionate about making a positive impact in the healthcare industry, we want to hear from you! Apply now to be considered for this exciting opportunity.
About this role
ICG Medical is seeking a Client Experience Manager to drive relationship growth and revenue in the Boise region while supporting their mission to improve patient care through healthcare recruitment. You'll operate in a fast-paced environment that blends office and field work, managing the full client lifecycle from pipeline development through service delivery. The role requires you to balance multiple priorities: conducting site visits based on care plans, maintaining daily coordination with the scheduling team, resolving client issues proactively, and following up with existing clients to deepen partnerships and identify new opportunities.
Success in this position depends on strong communication skills, a commitment to high-level service, and the ability to thrive in both remote and field-based settings. You'll need 2-3 years of healthcare industry experience and comfort managing databases, timesheets, and stakeholder relationships across compliance, sales, and payroll functions. This is a full-time, in-office role in Boise that suits someone who can handle competing demands while staying focused on client satisfaction and business growth targets.
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Client Experience Manger postings in Boise, and analyze any offer before you accept it.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.