Solutions Consultant
Flexport
$95,040 - $118,800 / year
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Description
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
Build the solutions to help Flexport grow
The Ecosystem team’s mission is to make information exchange in global trade easy for everyone by efficiently, securely and reliably connecting the Flexport Platform with the external Global Trade Ecosystem.
The opportunity:
We are looking for a talented Solutions Consultant to join our team! In this role you will bridge the gap between Sales, Account Management, Global Operations, Solutions Engineers and Product to ensure the successful design, development, deployment, ongoing utilization and stability of the integrations you deliver for our clients. Integrating our best in class platform seamlessly with clients is a critical component of our strategy.
You will:
- Own the end-to-end delivery for common integrations including purchase order, booking, advanced shipping notification, shipment milestone, freight invoice and more.
- Participate in functional requirements gathering and own project requirements design, functional testing and operations impact deliverables for complex integration projects.
- Leverage AI tools to accelerate integration testing, documentation, and troubleshooting workflows.
- Share functional insights and nuances about different freight forwarding scenarios that might impact a given customer’s integration with Flexport Ecosystem peers.
- Collaborate with the Account Management and Global Operations teams to review, update and socialize SOP changes for integrated customers.
- Work closely with Solutions Engineers to create the business objects (Quotes, Bookings, Shipments, Invoices, etc..) necessary to facilitate integration testing across various functional scenarios.
- Facilitate User Acceptance Testing across end-users including the customer and Client Solutions ensuring successful testing and approval prior to integration go-live.
- Partner with Client Solutions in your region / time-zone to help drive successful adoption of integrated solutions, assist in triage / diagnosis of integration issues, and aggregate feedback to recommend improvements / feature requests to applicable teams.
- Partner with Account Executives in your region/time-zone, ensuring they have requisite support in navigating integration related requests from their customers throughout the pre-sales process.
You should have:
- Strong analytical and problem solving skills paired with a persistent, proactive, results-oriented mindset
- Ability to effectively drive integrations between Flexport, our customers and the ERP, TMS, WMS and / or systems they rely on.
- Familiarity with transmission protocols (FTP, SFTP, AS2, etc.), payload / file formats (JSON, XML, delimited files, etc.)
- Comfort using AI-assisted tools (e.g., for code/data troubleshooting, documentation, or workflow automation) to work more efficiently.
- Work well with cross-functional teams and provide project leadership
- Initiative and positive attitude with a desire to learn and seek answers independently
- Ability to manage multiple priorities and projects with organizational and time-management skills
- Excellent verbal and written communication
- Bachelor's degree in a technical field or relevant work experience
- 3+ years of work experience
- Willingness to travel (up to 25%)
Bonus points if you have:
- Experience with EDI X12 and EDIFACT
- Experience working with APIs
- Experience with data analytics, data manipulation and system integrations
- Supply-chain, logistics, or operations experience
#LI-onsite
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.
Benefits
- stock options
About this role
Flexport's Ecosystem team is seeking a Solutions Consultant to own the full lifecycle of platform integrations for logistics clients—from requirements gathering and functional design through testing, deployment, and ongoing support. You'll be the connective tissue between Sales, Account Management, Operations, Solutions Engineers, and Product, ensuring that integrations with purchase orders, bookings, shipments, invoices, and other trade documents work seamlessly for customers ranging from startups to Fortune 500 companies.
The role demands strong technical grounding in integration protocols (FTP, SFTP, AS2) and data formats (JSON, XML, EDI), paired with the ability to translate business needs into functional specifications and troubleshoot issues across complex systems. You'll collaborate with cross-functional teams to facilitate user acceptance testing, drive adoption in your region, support Account Executives through the sales process, and use AI tools to work more efficiently. Travel up to 25% is expected.
You'll need at least three years of relevant work experience and a bachelor's degree in a technical field, plus comfort with analytical problem-solving and managing multiple priorities simultaneously. Supply chain or logistics background, EDI expertise, API experience, and data analytics skills are valuable additions. The position is based in San Francisco and requires in-office work, with a salary range of $95,040–$118,800 plus bonus, equity, and benefits.
How this employer is doing
average
- News: Recently Raised Funding
- H1B: Sponsors Visas
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Typical pay for this role
$120,000
Typical range: $80,000 to $140,000
This role's local market on JobMinglr
Pay for this role
$95,040 to $118,800 per year
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