Program Manager, Vendor Service Delivery Lead
Waymo
Salary undisclosed
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Description
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
The Driver Understanding Software Quality & Experiences Operations team (DUSQE Ops) is at the heart of ensuring the safety, reliability, and quality of the Waymo Driver. Our mission is to build an adaptable and scalable operation, increasingly powered by AI, to deliver the crucial insights necessary to confidently deploy and grow Waymo's autonomous vehicle service.
Waymo is experiencing unprecedented growth, rapidly expanding into new cities and launching new vehicle platforms. DUSQE Ops is critical to this expansion, enabling us to scale safely and efficiently. The Vendor Service Delivery & Strategy team within DUSQE Ops owns vendor delivery and performance management at scale and drives continuous improvements in vendor performance and business outcomes.
As a Vendor Service Delivery Program Manager, you will be responsible for a portfolio of vendor service delivery programs that span across multiple functional / technical areas in the operations domain.
You will:
- Drive outcomes for large and complex vendor delivery programs that span multiple functions. Set up short/long term goals and priorities and drive delivery on projects and OKRs.
- Drive vendor service delivery excellence and transformative improvements through simplification, standardization, and automation of vendor management processes and solutions.
- Lead forecasting, workforce and budget planning, and plan-to-actuals spend monitoring processes. Hold partners accountable to SLAs, KPIs, budgets, and contractually committed operational improvements.
- Define and communicate priorities and resource allocation to vendor partners, provide delivery oversight and manage operational performance reporting.
- Communicate delivery status to stakeholders, and ensure achievement of customer-facing SLAs and defined operational targets.
- Anticipate risks to timelines and deliverables, and proactively develop mitigation and contingency strategies.
You have:
- Bachelor's degree in business, or technical discipline, or equivalent practical experience.
- 10+ years of experience and proven ability to manage complex, tech-enabled operations and work across cross-functional partners to drive outcomes.
- Experience directing multiple scaled vendor supported operations running concurrently.
- Experience building and leading forecasting, workforce and budget planning, and plan-to-actuals spend monitoring processes for scaled operations.
- Willingness and flexibility to work non-standard hours, as required, to collaborate with teams based in US and other regions.
- Ability to thrive in a high ambiguity, dynamic environment.
We prefer:
- Experience working with fast-paced emerging technologies. Experience in SWQ / AI / Data Operations is a plus.
- Experience scaling vendor operations and bringing immature operations to maturity.
- Strong data analysis and technical skills; ability to work with Engineers across multiple disciplines.
- Proficiency in SQL and data visualization and using it to identify root causes of operational bottlenecks.
- Experience working in a multi-geography environment with US based teams.
The expected base salary range for this full-time position is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
Benefits
- stock options
- bonus
About this role
Waymo's DUSQE Ops team is seeking a Program Manager to lead vendor service delivery at scale as the company rapidly expands its autonomous vehicle operations into new cities and vehicle platforms. You would own a portfolio of vendor programs spanning multiple functional areas, responsible for driving outcomes on large, complex initiatives while managing forecasting, workforce planning, budgets, and vendor performance against SLAs and KPIs. The role demands someone who can simplify and standardize vendor management processes, hold partners accountable, communicate delivery status to stakeholders, and anticipate risks with proactive mitigation strategies.
This position requires at least 10 years managing tech-enabled operations across cross-functional partners, with proven experience directing multiple scaled vendor operations concurrently and building forecasting and budget planning processes. You should be comfortable working in high-ambiguity environments and flexible enough to collaborate across time zones with US-based teams. The company particularly values candidates with data analysis skills, SQL proficiency, and experience scaling immature operations to maturity—especially those with background in software quality, AI, or data operations.
Based in Hyderabad and full-time in-office, this role offers a salary range of ₹7,000,000–₹8,350,000 INR plus eligibility for annual bonuses, equity, and company benefits. It suits someone ready to operate at the intersection of vendor management and operational excellence during a period of significant growth.
How this employer is doing
solid
- News: Growing or Expanding
- H1B: Active Visa Sponsor
- Expanding
- New Product/Innovation
In the news
Elon Musk's Tesla eyes transportation 'domination' as Cybercab expansion heats up competition with Waymo, New York Post
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Pay for this role
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