Coordinador (a) de Non Package
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Supporting the sales and marketing team at The Ritz-Carlton's Benito Juarez property, this coordinator role combines administrative work with direct client engagement. You'll handle the full lifecycle of non-package sales—drafting proposals and contracts, managing leads and commissions data, assembling marketing materials—while fielding inquiries from prospective guests about rooms, rates, facilities, and special events. The position requires comfort moving between back-office tasks (filing, data entry, document preparation) and front-facing communication via phone and email.
The role suits someone with at least a year of related office or sales support experience and a high school diploma or equivalent. You should be organized and detail-oriented enough to manage multiple documents and databases accurately, comfortable with sales software systems, and able to communicate clearly both in writing and over the phone. Strong customer service instincts matter here—you'll represent the Ritz-Carlton brand both internally and to clients, so professionalism, discretion, and genuine hospitality are expected throughout.
This is a full-time, in-office position based in Cancun. It's a non-supervisory role with no management responsibilities, making it well-suited for someone looking to build experience in luxury hospitality sales coordination without the pressure of leading a team.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Coordinador (a) de Non Package postings in Benito Juarez QROO, and analyze any offer before you accept it.
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